Connor West
RNDC
Lexington,KY
1
Certification
10
years of professional experience
Dynamic professional with a proven ability to optimize sales support functions, driving team productivity and operational efficiency. Strong interpersonal skills facilitate the development and maintenance of robust customer relationships, contributing to overall business success. Demonstrated history of delivering timely and effective support to sales teams, ensuring seamless operations in fast-paced environments. Diverse management background across multiple industries brings a wealth of knowledge and adaptability to any role.
Work History
Sales Support Representative
2 Years 7 Months- Supported account managers with customer inquiries, product availability, and order status updates.
- Resolved order discrepancies by coordinating with logistics and inventory teams.
- Assisted with promotional setup, trade program updates, and account execution requirements.
- Strengthened workflow efficiency by organizing high-volume administrative tasks and prioritizing urgent requests.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Assisted in the launch of new products, successfully marketing them to target audiences.
Front End Associate
5 Months- Processed customer transactions accurately while maintaining courteous service at checkout.
- Bagged merchandise carefully to protect items and improve customer experience.
- Resolved register discrepancies by following cash-handling procedures and store policies.
- Supported front-end workflow by coordinating with cashiers and courtesy clerks.
- Assisted customers with product locations, pricing questions, and purchase concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Overnight Front Desk Agent
1 Year- Greeted guests, completed check-in and check-out, and ensured smooth arrival and departure experiences.
- Processed reservations, payment transactions, and billing adjustments accurately using property management systems.
- Resolved guest requests and complaints promptly, maintaining high service standards throughout shifts.
- Coordinated with housekeeping and maintenance to address room readiness and guest service needs.
- Managed front desk communications, including calls, messages, and special arrival instructions.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
GENERAL MANAGER
9 Months- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Managed logistics of goods movement in and out of production facilities to support operational efficiency and sustainability.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
- Orchestrated administrative activities to streamline product development and service delivery.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Monitored suppliers to ensure timely provision of goods and services within budgetary limits.
- Prepared staff work schedules and assigned specific duties.
SHIFT SUPERVISOR
6 Months- Delivered training and leadership to teams, enhancing performance and helping team members meet performance targets.
- Built a performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established daily schedules and delegated tasks based on individual abilities to meet operational demands.
- Helped store management meet standards of service and quality in daily operations.
- Inspected washing tools, equipment and materials daily for damage or needed repairs.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Maintained positive customer relations by addressing issues directly and implementing corrective actions.
- Reduced waste and pursued revenue development strategies to remain aligned with sales and profit targets.
ASSISTANT MANAGER
3 Years 4 Months- Recognized by senior management for contributions to store success through effective management of sales, employees, and operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Motivated staff to achieve peak performance and maintain high quality standards.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank every day.
- Monitored cash intake and deposit records with an emphasis on increasing accuracy and reducing discrepancies.
- Resolved patron issues by employing active listening and clear communication.
Education
Associate of Arts - Business Management
Associate of Science - Biology
- Biological Studies
Skills
Customer relationship management
Applicant interviewing
Leadership expertise
Order Management
Team Leadership Expertise
Customer Support Training
Customer management
Problem-solving
Candidate Screening
Product knowledge
Certification
KY ABC License
Timeline
Sales Support Representative
RNDC
03.2024 - CurrentRead More
Front End Associate
Kroger
12.2023 - 05.2024Read More
Overnight Front Desk Agent
21c Museum Hotels
10.2022 - 10.2023Read More
GENERAL MANAGER
Crank and Boom Craft Ice Cream
12.2021 - 09.2022Read More
SHIFT SUPERVISOR
Whitewater Express Car Wash
07.2021 - 01.2022Read More
ASSISTANT MANAGER
Sonic Drive-In
12.2016 - 04.2020Read More
Northern Kentucky University
from Biological Studies
Read More
Bluegrass Community and Technical College
Associate of Science from Biology
Read More
Bluegrass Community and Technical College
Associate of Arts from Business Management
Read More