Conrad Kresge
CRESTWOOD
Summary
An employee experience leader responsible for developing and managing programs to help employees thrive in a healthcare environment while incorporating problem-solving strategies with analytical support.
Overview
9
9
years of professional experience
Work History
Mgr, Employee Experience & Insights
Norton Healthcare
09.2023 - Current
- Manage employee experience and insights team by establishing performance goals for employees and providing feedback for reaching those milestones.
- Work with senior executives and departmental stakeholders to develop programs and goals designed to improve the employee and patient experience.
- Build, implement and maintain employee listening programs not limited to census surveys, new hire surveys, exit surveys, leader rounding and crowdsourcing.
- Oversee program and departmental budget, responsible for negotiating with vendors regarding products & services
- Develop and supervise succession planning program for organizational leadership development.
Senior Employee Experience Analyst
Norton Healthcare
04.2019 - 09.2023
- Build and launch employee experience surveys designed to illicit feedback from staff to improve retention and overall employee satisfaction
- Presented weekly to 100+ new employees instructing them on the culture of the organization and the resources available to them
- Developed and maintained an alumni program to track and engage with former employees
- Managed an employee recognition program with over 150K recognition moments annually
- Develop a succession planning program for organizational leadership development
- Manage the implementation of talent and performance modules in Workday
People Data Analyst
Norton Healthcare
08.2016 - 04.2019
- Developed and maintained numerous reporting tools tracking all people data including but not limited to turnover, applicant flow, hirings, terminations, variable compensation goals, and employee transfer metrics
- Oversaw employee satisfaction surveys and reporting
- Created automated tracking tools utilizing SAP Crystal Reports, McKesson Explorer, SAP Business Objects, and SAP Lumira to aid executive and HR Staff by placing data in the hands of business owners
- Partnered with HRIS, IS Services and various other departments integrating a new Human Capital Management System
- Collaborated with vendors such as Datix, Infor, Huron, The Advisory Board, People Element, and Press Ganey to ensure secure and accurate delivery of all Norton Healthcare data.
Coordinator Staff Licensure/Credentialing
Norton Healthcare
08.2015 - 08.2016
- Ensured that all 14,00+ Norton Healthcare employees maintained the appropriate license and/or credential required by the job description attached to their assigned position
- This includes working with both state and national accrediting bodies along with Norton Healthcare leaders and staff
- Automated licensure and credentialing processes while implementing a new human capital management system
- Maintained primary source documentation relating to each employee credential in accordance with Joint Commission standards to safeguard Norton Healthcare accreditation
- Provided analytical support for HR executives relating to workforce analytics and goal performance metrics.
Education
Master of Public Health in Healthcare Management -
University of Louisville
Louisville, KY01.2015
Bachelor of Arts in Biology - undefined
Bellarmine University
Louisville, KY01.2013
Skills
- People Leader
- Program development and management
- Ability to present detailed information to large groups
- Attention to detail with the ability to problem solve
- Advanced knowledge of human capital management systems and reporting
- Collaboration with internal and external stakeholders
- Leadership and decision making
- Analyze large and complex data sets
- Computer skills (Microsoft Office)
- Strategic planning and goal tracking
Timeline
Mgr, Employee Experience & Insights
Norton Healthcare
09.2023 - Current
Senior Employee Experience Analyst
Norton Healthcare
04.2019 - 09.2023
People Data Analyst
Norton Healthcare
08.2016 - 04.2019
Coordinator Staff Licensure/Credentialing
Norton Healthcare
08.2015 - 08.2016
Bachelor of Arts in Biology - undefined
Bellarmine University
Master of Public Health in Healthcare Management -
University of Louisville
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