Corrie Collins
Erlanger
Summary
Operations Manager experienced in cost reduction, operational efficiency, and productivity enhancement. Achieved significant improvements through strategic planning and team leadership while managing diverse functions including office management and contract oversight. Focused on delivering insights for growth and fostering collaborative environments to enhance customer service.
Overview
11
11
years of professional experience
Work History
Operations Manager
DHL Express
Erlanger
07.2025 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented process improvements to streamline operations and reduce delays.
- Developed workflows to enhance productivity across various departments.
- Fostered communication between teams to improve collaboration and service quality.
- Led team in daily operations and ensured compliance with company policies.
Operations Supervisor
DHL Express
Erlanger
11.2020 - 07.2025
- Oversaw compliance with safety and quality standards, significantly reducing incident rates
- Developed work schedules aligned with budgets and workloads, prioritizing critical tasks.
- Implemented departmental policies and standards with management, streamlining internal processes.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Coordinated with supervisors to align efforts towards achieving departmental goals.
Operations Lead
DHL Express
Erlanger
07.2017 - 11.2020
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Established performance metrics to evaluate operational efficiency and align team objectives with overall goals.
- Conducted regular meetings with team members to review progress and pinpoint areas for improvement.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Led team to ensure adherence to operational processes and procedures for consistent efficiency.
Data Entry Coordinator
DHL Express
Erlanger
01.2016 - 06.2017
- Entered customer and account data from source documents accurately, ensuring timely processing.
- Provided support to end users related to data entry issues and queries.
- Performed office duties including filing, typing, copying, and scanning documents to maintain organized workflows.
- Researched and prepared reports for management and governmental agencies.
- Supported end users with data entry issues and queries, facilitating effective problem resolution.
Operations Agent
DHL Express
Erlanger
07.2015 - 04.2016
- Implemented new technologies into operational processes.
- Maintained cleanliness and organization of the work area to ensure safety and efficiency.
- Organized sorted items into designated areas for further processing or shipment.
- Communicated effectively with fellow sorters about workloads and progress updates.
- Collaborated with fellow sorters to coordinate workloads and share progress updates.
Skills
- Safety management
- Process improvement
- Task delegation
- Employee development
- Team collaboration
- Conflict resolution
- Effective communication
Timeline
Operations Manager
DHL Express
07.2025 - Current
Operations Supervisor
DHL Express
11.2020 - 07.2025
Operations Lead
DHL Express
07.2017 - 11.2020
Data Entry Coordinator
DHL Express
01.2016 - 06.2017
Operations Agent
DHL Express
07.2015 - 04.2016