Cortland Holmes Holmes
Greenville
Summary
Dynamic professional with proven expertise in customer service and team leadership at Greenville City Pool. Successfully enhanced operational efficiency and accuracy in cash handling, while fostering a positive work environment. Recognized for developing strong relationships with staff and patrons, driving engagement and satisfaction in a fast-paced setting.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Greenville City Pool
05.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lifeguard
Central City Convention Center
01.2021 - 04.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Weight Room Attendant
Central City Convention Center
01.2021 - 04.2023
- Implemented feedback mechanisms such as surveys or comment boxes to gather member input, driving continuous improvement efforts.
- Contributed to membership retention by fostering positive relationships with members and addressing their concerns promptly.
- Conducted routine inventory assessments of gym supplies and initiated restocking procedures as needed to maintain optimal availability for users.
- Developed strong rapport with gym members, encouraging consistency in workouts and adherence to fitness goals.
Education
Murray State Univeristy
Murray, KYMuhlenberg County High School
Greenville, KYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Greenville City Pool
05.2023 - 08.2024
Lifeguard
Central City Convention Center
01.2021 - 04.2023
Weight Room Attendant
Central City Convention Center
01.2021 - 04.2023
Murray State Univeristy
Muhlenberg County High School
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