Summary
Overview
Work History
Education
Skills
Timeline
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Cortney Bass

Paducah

Summary

Experienced property management professional with strong focus on team collaboration and achieving results. Skilled in overseeing operations, managing tenant relationships, and ensuring property maintenance. Reliable in adapting to changing needs and driving efficiency. Ready to make significant impact in property management.

Overview

17
17
years of professional experience

Work History

Director of Property Management

Gill Family Properties, LLC
04.2019 - Current
  • Manage day-to-day activities involving tenants, subcontractors and property management.
  • Oversee daily operations, maintenance and administration of various properties.
  • Review and approve or deny invoices related to property costs based on budgetary and contractual specifications.
  • Liais between company and owners to address and remedy ongoing concerns.
  • Abstract leases and enter pertinent information into property management system.
  • Establish and implement leasing goals while managing effective lease expiration program.
  • Inspect properties, take pictures and develop engaging listings to promote sale and rental units.
  • Monitor monthly property budget to review purchases and control costs.
  • Collect and maintain careful records of rental payments.
  • Support site team in addressing tenant concerns through conflict resolution and mediation.
  • Visit properties to conduct audits, monitor operations and support site teams.
  • Mentor property managers and present status reports to senior leadership.
  • Develop effective training programs for new hires to quickly acclimate them into their roles within the organization.

Asset Recovery Specialist

Ascend Federal Credit Union
06.2015 - 04.2019
  • Collected payments over telephone, established repayment plans and prepared wire transfers.
  • Completed skip tracing to locate individuals responsible for past due balances.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Head Teller

Ascend Federal Credit Union
07.2008 - 06.2015
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Handled daily team scheduling and properly staffed shifts.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.

Education

Bachelor of Science - Family And Consumer Studies

Middle Tennessee State University
Murfreesboro, TN
12.2005

Associate of Science -

Motlow State Community College
Tullahoma, TN
05-2002

Skills

  • Operations Management
  • Decision Making
  • Monthly Fee and Payment Collection
  • Microsoft Office
  • Data Entry
  • Multitasking and Prioritization

Timeline

Director of Property Management

Gill Family Properties, LLC
04.2019 - Current

Asset Recovery Specialist

Ascend Federal Credit Union
06.2015 - 04.2019

Head Teller

Ascend Federal Credit Union
07.2008 - 06.2015

Bachelor of Science - Family And Consumer Studies

Middle Tennessee State University

Associate of Science -

Motlow State Community College

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Cortney Bass