Cortney Hurst
Owensboro
Summary
Experienced and certified nursing assistant dedicated to delivering exceptional patient care. Adept at communicating and collaborating with healthcare teams to achieve optimal outcomes. Proficient in performing medical tasks such as monitoring vital signs, administering medication, and ensuring patient hygiene. Committed to creating a safe and comfortable environment for patients while upholding the highest standards of professionalism and compassion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PRN, Certified Nursing Assistant
Twin Rivers
01.2025 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Service Advisor
My Mechanic Auto Repair
03.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
Supervisor
Starbucks
01.2023 - 03.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed daily inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
On-Site Coordinator/HR Assistant
HireDynamics/Hood Container
08.2020 - 02.2022
- Organized and managed logistics for multiple events.
- Maintained accurate records for hiring events and expenses.
- Developed and implemented marketing plans to promote hiring.
- Coordinated site investigations, documented issues, and escalated to executive team.
- Supervised crew of 100+ workers.
- Implemented protocol and procedures for effective managing.
- Coordinated all on-boarding, hiring, recruiting
- Served as a primary point of contact for employee relation issues, resolving conflict, and fostering a positive work environment.
CNA
Owensboro Center
05.2018 - 08.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
High School Diploma -
Daviess County High School
Owensboro, KY06-2018
Skills
- Customer Service
- Clerical Support
- Data Entry
- Documentation And Reporting
- Service Estimates
- Quality Control
- Repairs Scheduling
- Service Recommendations
- Records Management
- Performance Goals
- Mechanical Aptitude
- Reporting and documentation
- Data Processing
- Service Scheduling
- Attention to Detail
- Account Management
- Multitasking and Organization
- Strong Work Ethic
- Service Order Flow
- Workflow Management
- Patient care
- HIPAA compliance
- Collecting vital signs
- Alzheimer's and dementia care
- Safety precautions
- Recording vital signs
- Electronic charting
- Medical terminology
- Documenting behaviors
- Patient lifting
- Geriatric care
Certification
KY and IN Certified Nursing Assistant
Timeline
PRN, Certified Nursing Assistant
Twin Rivers
01.2025 - Current
Service Advisor
My Mechanic Auto Repair
03.2024 - Current
Supervisor
Starbucks
01.2023 - 03.2024
On-Site Coordinator/HR Assistant
HireDynamics/Hood Container
08.2020 - 02.2022
CNA
Owensboro Center
05.2018 - 08.2020
High School Diploma -
Daviess County High School
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