Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cortnie McDonald

Bardstown

Summary

Dynamic Administrative Assistant with a proven track record at Bardstown Prompt Care, excelling in customer service and data entry. Recognized for enhancing operational efficiency and maintaining confidentiality. A dedicated team player skilled in scheduling and office administration, committed to delivering exceptional support and fostering strong client relationships.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Bardstown Prompt Care
01.2022 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.

Customer Driver

Robs Towing and Recovery
02.2018 - 12.2021
  • Improved customer satisfaction by providing timely and efficient pick-up/ drop off of clients.
  • Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
  • Enhanced company reputation with exceptional customer service during pickups and drop offs.
  • Handled cash transactions accurately while collecting payments from customers upon drop off completion.
  • Resolved customer complaints promptly, ensuring repeat business and positive referrals.
  • Streamlined route planning, resulting in reduced fuel costs and increased efficiency.
  • Ensured compliance with all local, state, and federal regulations while operating vehicles.
  • Conducted thorough pre-and post-trip inspections of the vehicle, ensuring proper functioning at all times.
  • Assisted customers with loading/unloading items when necessary for an enhanced experience.
  • Determined quickest and safest routes by using effective planning and organizational skills.

Education

Bullitt Central High School
Shepherdsville, KY
05.2011

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Dedicated team player
  • Scheduling and calendar management
  • Driving

Timeline

Administrative Assistant

Bardstown Prompt Care
01.2022 - 09.2023

Customer Driver

Robs Towing and Recovery
02.2018 - 12.2021

Bullitt Central High School

Similar Profiles

CREATE PROFILE
Cortnie McDonald