Cory Scott Spencer
Saint Catharine,KY
Summary
My goal for Crown A is to maintain its current mission statement of providing unparalleled care to our clients, centered on preparing them to transition into internship, or into the next stages of their recovery. My objectives for achieving this are as follows:
- Ensuring proper and adequate training for staff members
- Collaborating with all departments to ensure client success
- Cultivating and maintaining a recovery focused culture
- Remaining hyper-focused on protection of client rights and confidentiality
- Maintaining a safe environment for clients and staff alike by being pro-active in all aspects pertaining safety and security.
I have been through many changes over the years in Crown A. I've fallen under a variety of different leadership styles. Crown A has my heart. Caring for our clients has and will always be at the forefront of my personal mission. This position would allow me to incorporate that mission on an individual basis for an impact on an organizational level. Creating a safe environment for another addict or alcoholic to find their God given destiny, one person at a time.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crown A Office Manager
Addiction Recovery Care
08.2024 - Current
- Transition OP clients into internship
- Enrolling and ensuring proper setup through on-boarding and Paycom for internship
- Intern orientation
- Intern housing fee and deductions
- Coordinate higher level of education enrollment
- Manage intern schedules
- Manage intern service schedules.
- Coordinate client licensure through local DMV departments
- Coordinate Social Security card replacements and requirements through local Social Security Office
- Obtain Birth certificates and documentation required for enrollment into school and internship programs
- Ensure safe and therapeutic transition into after care for OP clients graduating the program.
- Submit transport requests
- Submit purchase order requests
- Document and track behavioral patterns through EMR
- Update EMR for program transitions/emergency contacts/expected transition dates.
- Audit spreadsheets against EMR
- CPR/BLS instructor staff orientation
- Document and pass MAT
- Medication count/surrender EMR documentation.
- Implementing and sustaining program change according to company policy to ensure compliance
- Cultivating and sustaining program culture to ensure a positive campus-wide atmosphere.
- Facilitating intern therapeutic community according to program administrative guidelines
- Tracking and documenting community contracts.
- Sponsor verification and maintaining constant contact to ensure program guidelines are being followed
- Managing intern pass requests.
- Monitoring and responding to emails and work chats to ensure smooth program operation.
- Following all guidelines and standard operating procedures per organizational guidelines.
Crown A Residential Coordinator
Addiction Recovery Care
12.2023 - 08.2024
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
- Delivered referrals and information to residents and families about available services, programs and resources following standard ROI operating procedures.
- Collaborated with local law enforcement agencies to address security concerns and improve the overall safety of the residential community.
- Developed and implemented program deviations and operational guidelines to meet residents' needs and preferences.
- Developed a strong sense of community among residents through the organization of events, activities, and support services.
- Maximized resident retention by providing exceptional client service through prompt response time and personalized attention.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Evaluated employee performance regularly, offering feedback and opportunities for professional development in their respective roles.
- Monitored and documented lab results
- Implemented disciplinary actions and behavioral correction incentive.
- Facilitated and maintained order in morning and afternoon house meetings.
- Facilitated therapeutic community, documenting and tracking compliance to community suggestions.
- Incident reports
- Medical sendout
- Crisis response
- Outstanding claims
- Compliance with standard operating procedures following and implementing guidelines to align program operations with organizational values.
- Assisting program administrator with maintaining a culture conducive to recovery.
- Coordinating with local pharmacies to fulfill medical prescriptions in a timely manner.
- Coordinating with departments to provide higher level of care assessments (psychiatric and medical).
- Coordinating communications with interns accompanying clients at outside medical, legal, and psychiatric appointments.
Crown A Client Care Specialist
Addiction Recovery Care
04.2023 - 12.2023
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Responding to department needs to inform clients of all appointments, transport times, and group schedules.
- Maintaining a safe and structured environment for residence to focus on recovery
- Following direction from Crown administration to implement policy into operations.
- Documenting medications manifest.
- Logging and documenting residential property
- Ensuring client compliance and documenting and informing administration of areas that need attention
- Following standard operation procedures
- Incident reporting
- Following medical send-out standard operating procedures
- Tracking and notifying maintenance of regular grounds upkeep.
- Documenting POC results
- Relaying information directly related to client success in the program and ensuring clients are ready for the transition into the next phase of their recovery journey.
Education
Business Administration: Medical Mgmnt
Sullivan University
Louisville, KY07-2027
Skills
- Client Retention
- Office management
- Communication
- Client centered
- Scheduling and calendar management
- Administrative support
- Document management
- Relationship building
- Scheduling coordination
- Staff management
- Conflict management
- Administrative oversight
- Documentation and control
- Policy implementation
- Workflow optimization
- Expense reporting
- Staff training
- Event coordination
- Meeting planning
- Facility management
- Compliance monitoring
Certification
- KPSS
- CPR/BLS Certified Instructor
Timeline
Crown A Office Manager
Addiction Recovery Care
08.2024 - Current
Crown A Residential Coordinator
Addiction Recovery Care
12.2023 - 08.2024
Crown A Client Care Specialist
Addiction Recovery Care
04.2023 - 12.2023
Business Administration: Medical Mgmnt
Sullivan University
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