Courtney Bauereis

• Determine whether SCRA accounts are eligible for recovery benefits, and send a letter to the customer if they qualify.
• Properly create letters ensuring all information provided to the customer is accurate.
• Perform checker tasks to ensure SCRA accounts were worked properly.

Assist in letter remakes to guarantee all information is accurate.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution
• .Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Operated large machinery to load and unload freight from aircrafts.
• Accurately bring freight to the correct building for sorting as well as dropping freight off at the correct aircraft to get shipped out.
• Sufficiently staging the ramp for upcoming aircraft.

• Opened doors on time, greeted patrons and offered assistance with locating needed items.
• Stocked, monitored and maintained inventory of diverse products.
• Delegated daily tasks and oversaw 10 employees.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Operated cash register to ring up final bill and process various forms of payment.