Courtney Bauereis
Independence
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
SCRA Recovery
Citi Bank
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Review accounts for eligibility in recovery SCRA benefits.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Citi Bank
08.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tug Dispatcher
DHL
06.2019 - 05.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Transport cargo to and from aircraft in a timely manner to the proper gate.
Shift Manager
Wendys Restaurant
09.2017 - 04.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled money counting at the beginning and end of shifts.
Crew Member
Wendys Restaurant
05.2016 - 09.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Lloyd Memorial High School
Erlanger, KY05-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
Timeline
SCRA Recovery
Citi Bank
08.2022 - Current
Customer Service Representative
Citi Bank
08.2020 - 08.2022
Tug Dispatcher
DHL
06.2019 - 05.2020
Shift Manager
Wendys Restaurant
09.2017 - 04.2019
Crew Member
Wendys Restaurant
05.2016 - 09.2017
High School Diploma -
Lloyd Memorial High School
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