Courtney Buchanan
Evarts
Summary
Customer service experience includes identifying areas for process improvement and implementing suggested changes to enhance customer satisfaction. Developed strong relationships with customers through effective communication and personalized support, addressing inquiries via multiple channels including phone, email, and chat. Demonstrated conflict resolution skills by promptly resolving complaints and diffusing tense situations while maintaining professionalism. Proficient in utilizing computer systems and Microsoft Office to provide accurate information about products and services, ensuring a positive customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hardees
Harlan
01.2021 - 09.2022
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Social Work
University of The Cumberlands
Williamsburg, KYSkills
- Client advocacy
- Conflict resolution
- Active listening
- Problem solving
- In-store support
- Punctuality and reliability
- Computer proficiency
- Microsoft office expertise
- Customer relations
- Time management
- Medical terminology
- Critical thinking
- Interpersonal communication
- Customer service
Timeline
Customer Service Representative
Hardees
01.2021 - 09.2022
Some College (No Degree) - Social Work
University of The Cumberlands