Courtney Claypoole
Richmond
Summary
Proven Certified Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Baptist Health Richmond. Skilled in HIPAA compliance and patient relations, demonstrated through effective communication and meticulous attention to detail. Achieved significant improvements in patient satisfaction and operational efficiency, embodying a reliable and compassionate approach to healthcare.
Overview
1
1
Certification
Work History
Certified Medical Assistant
Baptist Health Richmond
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Mounting, Batching, Receiving/Art Cage, Print Room
Framebridge
- Provided excellent customer service when assisting coworkers with locating specific items or providing recommendations based on project needs.
- Maintained a clean and organized workspace, ensuring compliance with company standards and regulations.
- Facilitated smooth workflow between departments, coordinating timely delivery of requested tools and materials.
- Batching art together in groups
- Art cage to help with CX
Cashier/Customer Service
Walmart
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Teacher
Lafontaine Early Learning Center
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Education
Certified Medical Assistant - Medical
Medical Career Technical College
Richmond, KY09.2022
High School Diploma -
Madison Central High School
Richmond, KY05.2018
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Patient documentation
- Inventory and supply management
- Medical billing and coding
- Problem-solving
- Time management
- Attention to detail
- Verbal and written communication
- Telephone etiquette
- Workflow organization
- Customer service
- Direct patient care
- Reliable team player
- Data entry
- CPR
- Procedure assistance
- Patient relations
Certification
AAMA
BLS
Timeline
Certified Medical Assistant
Baptist Health Richmond
Mounting, Batching, Receiving/Art Cage, Print Room
Framebridge
Cashier/Customer Service
Walmart
Teacher
Lafontaine Early Learning Center
Certified Medical Assistant - Medical
Medical Career Technical College
High School Diploma -
Madison Central High School
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