Courtney Erickson
Louisville
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Server
Rooster's Restaurant & Bar
Louisville
02.2025 - 05.2025
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
Caregiver
Mount hope home care
Titusville
06.2023 - 11.2024
- Accompanied clients to social events such as movies or plays.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Consulted with client care team to continually update care plans.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
- Maintained clean and well-organized environment for client happiness and safety.
Medical Assistant
Cambridge springs health center
Cambridge Springs
03.2024 - 05.2024
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Cashier
Sheetz
Titusville
01.2021 - 10.2022
- Ensured compliance with all safety regulations within the store environment.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Titusville High School
Titusville, PA07-2022
Some College (No Degree) - Dental Assistant
Penn Foster Career School
Scranton, PASome College (No Degree) - Medical Assistant
Pitt College
Titusville, PASkills
- Customer service
- Point of sale operation
- Order accuracy
- Sanitation standards
- Cash handling
- Time management
- Team collaboration
- Communication skills
- Attention to detail
- Conflict resolution
- Problem solving
- Task prioritization
- Adaptability
- Strong work ethic
- Hospitality service expertise
- Team member support
- Multitasking and organization
- Check payment processing
- Professional appearance
Timeline
Server
Rooster's Restaurant & Bar
02.2025 - 05.2025
Medical Assistant
Cambridge springs health center
03.2024 - 05.2024
Caregiver
Mount hope home care
06.2023 - 11.2024
Cashier
Sheetz
01.2021 - 10.2022
High School Diploma -
Titusville High School
Some College (No Degree) - Dental Assistant
Penn Foster Career School
Some College (No Degree) - Medical Assistant
Pitt College