Courtney Estes
Hawesville
Summary
Results-driven professional with strong customer service and team leadership skills. Proven ability in conflict resolution and decision-making, enhancing customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Cash Express, LLC
02.2026 - Current
- Assisted in daily operations to ensure efficient transaction processing and customer service delivery.
- Supported team in maintaining compliance with company policies and procedures during daily activities.
- Collaborated with management to implement promotional strategies that enhanced customer engagement.
- Trained new staff on operational protocols and customer service best practices for improved performance.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and retention rates.
- Conducted regular audits of financial transactions to identify discrepancies and ensure accuracy.
- Participated in team meetings to contribute ideas for process improvements and operational efficiency enhancements.
Sales Associate
Walmart
01.2024 - 02.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and updates.
- Operated point-of-sale system efficiently to process transactions and manage returns.
- Collaborated with team members to set up merchandise displays, ensuring visual appeal.
- Trained new staff on store policies and customer service best practices to improve performance.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Implemented organization strategies for backroom operations, optimizing storage space and retrieval times.
Server
Dranes
01.2023 - 01.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new servers on menu offerings and operational procedures.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Implemented efficient table turnover strategies to optimize service flow.
- Assisted in inventory management, tracking supplies for seamless operations.
- Developed rapport with regular guests, fostering a welcoming atmosphere.
Education
No Degree - Nursing
Owensboro Community And Technical College
Owensboro, KYHigh School Diploma -
Hancock County High School
Lewisport, KY05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Conflict resolution
Timeline
Assistant Manager
Cash Express, LLC
02.2026 - Current
Sales Associate
Walmart
01.2024 - 02.2026
Server
Dranes
01.2023 - 01.2024
No Degree - Nursing
Owensboro Community And Technical College
High School Diploma -
Hancock County High School