Courtney Gram
Taylor Mill
Summary
Results-driven and highly motivated professional with a strong desire to excel in sales and marketing roles. Demonstrated success in delivering exceptional customer service and building positive relationships. Possesses excellent communication, leadership, and multitasking abilities. Currently pursuing a bachelor’s degree in a related field.
Overview
7
7
years of professional experience
Work History
Recruiting Manager
Commonwealth ABA
12.2024 - Current
- Developed and implemented recruitment strategies to attract top talent across multiple departments.
- Led a team in optimizing the candidate screening process, enhancing overall efficiency and effectiveness.
- Collaborated with hiring managers to define job requirements and create comprehensive job descriptions.
- Utilized applicant tracking systems to streamline recruitment processes and improve candidate experience.
- Managed 31 open requisitions over 5 different states.
Recruiter/HR Generalist
Commonwealth ABA
09.2023 - Current
- Developed and implemented targeted recruitment strategies to attract top talent.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted comprehensive interviews to assess candidate qualifications and fit.
- Streamlined onboarding processes to enhance new hire experience and retention rates.
- Utilized applicant tracking systems to manage candidate pipelines efficiently.
- Analyzed recruitment metrics to drive continuous improvement in hiring practices.
Lead Server
Dickmanns Sports Cafe / Smoke Justis
08.2019 - 02.2025
- Consistently achieve top sales performance, surpassing all previous records.
- Cultivate and maintain strong customer relationships, ensuring high levels of satisfaction.
- Conduct comprehensive training programs for new staff members on restaurant policies and service standards.
- Oversee daily operations and tasks, including cleaning, stocking, and inventory management.
- Thrive in high pressure situations, consistently delivering quality service and maintaining a positive attitude.
- Receive frequent commendations from customers for efficiency and outstanding service.
Sales Representative
Kent Chevrolet and Cadillac
12.2018 - 07.2019
- Demonstrated vehicle features on the main sales floor, effectively highlighting benefits to meet customer needs.
- Conducted thorough assessments of customer desires and requirements to facilitate smooth transactions.
- Developed strong product knowledge and maintained up-to-date information on vehicle specifications.
- Collaborated with team members to optimize sales processes and ensure customer satisfaction.
Education
Associate of Arts - field or gen?
Arkansas State University
Mountain Home, AR12.2018
Skills
- Persuasive communication oriented around relationship building, customer service and sales techniques
- Applied time management, multitasking and critical thinking skills during high pressure situations for extended periods of time
- Persuasive communication, relationship building and customer service, results-oriented sales techniques, adaptability and quick learning, strong problem-solving and critical thinking, team collaboration and leadership, time management and multitasking
Websites
Accomplishments
- Accomplished the highest recorded sales by a single server in restaurant history
- Successfully manage customer relationships
- Worked with cross-functional teams to generate sales
Timeline
Recruiting Manager
Commonwealth ABA
12.2024 - Current
Recruiter/HR Generalist
Commonwealth ABA
09.2023 - Current
Lead Server
Dickmanns Sports Cafe / Smoke Justis
08.2019 - 02.2025
Sales Representative
Kent Chevrolet and Cadillac
12.2018 - 07.2019
Associate of Arts - field or gen?
Arkansas State University
Interests
Literature, Art, Travel, Exercise, Videography, Photography, Coaching Youth Sports.