Courtney Ramsdale
Covington
Summary
Hardworking operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering several years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.
Overview
16
16
years of professional experience
Work History
Operator
Perfetti Van Melle
Erlanger
09.2025 - Current
- Euro Pit operator packaging candy (airheads xtreme belts)
- Troubleshoot machinery and equipment to ensure proper function
- Follow food safety procedures to ensure proper handling of food and meeting required guidelines
- proper sanitation of equipment to meet safety standards for cleanliness
- Quality checks of packaged goods to ensure they are viable and ready to ship
- Communicating with team members about any potential risks or hazards to effectively keep the line running
Assembly Line Worker
Post Glover
Erlanger
08.2024 - 09.2025
- Collaborated with team members to maintain a smooth workflow.
- Followed safety protocols to ensure a secure working environment.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Recognized defective material and reported issues to management.
- Assembled component parts of items and completed hand-finishing of final products.
- Built and packaged products to comply with multiple work orders and deadlines.
- Provided assistance in producing wiring components or assemblies.
Assembly Line Worker
Robert Bosch Corporation
Florence
12.2022 - 08.2024
- Trained to run all stations on the Dual Pinion assembly line that produces steering gears
- Ability to maintain focus of running multiple machines at a time
- Executing the required cycle times of machines
- Ability to problem shoot issues on machines that do not require the assistance of maintenance
- Maintaining proper cleaning and care of machines to ensure proper function for operation
- Keeping necessary products stocked and available to maintain running production
- Ability to print labels for skids and use a pallet jack to move finished gears to pick up destination
- Maintaining paperwork to ensure all proper checks have been conducted as well as all frequency checks are up to date throughout the shift as required
- Cross trained on multiple lines to help other teams as needed to meet production quota
- Proper communication skills to work effectively as a team member
General Manager
Speedway
Batavia
09.2018 - 11.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Introduced new methods, practices and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Designed modern employee recognition program, which boosted productivity and improved morale.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintained relationships with customers and suppliers through account developments.
Housekeeper
Holiday Inn Suites
Cincinnati
05.2015 - 12.2017
- Worked on cleaning team to service hotel rooms for guests
- Hand-dusted and wiped down furniture, fixtures and windows sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas and other furniture aside to deep clean in hard-to-reach places.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom necessities to ensure a comfortable stay.
- Verified cleanliness and organization of storage areas and carts.
- Adhere to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Organized and restocked housekeeping carts at the end of each shift to prepare for the next shift.
- Changed bed linens and collected soiled linens for cleaning.
- Performed spot-cleaning on furniture stains.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Family Dollar
Sardinia
05.2012 - 05.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company productivity and profitability with quality workers.
Sales Floor Representative
RDI Marketing Services
Milford
05.2010 - 05.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages and transferred calls to correct individuals.
- Assisted with training and orientation of new employees.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using persuasion and active listening skills.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Delivered scripted sales pitch to potential customers, adjusting sales pitch to meet the needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily and weekly sales reporting using assigned tools.
- Escalated concerns or advanced problem calls to management staff.
Education
GED -
Southern State Community College
Hillsboro, OHHigh School -
Eastern Brown High School
Winchester, OHHigh School -
Glen Este High School
Cincinnati, OHSkills
- Management
- Employee orientation
- Stocking
- Assembly
- Organizational skills
- Assistant manager experience
- Marketing
- Telemarketing
- Mentoring
- 10 years recruitment
- Cleaning
- Customer service
- Cold calling
- Residential cleaning
- Sales
- Merchandising
- Pallet Jack
- Packaging
- Manufacturing
- Time management
Timeline
Operator
Perfetti Van Melle
09.2025 - Current
Assembly Line Worker
Post Glover
08.2024 - 09.2025
Assembly Line Worker
Robert Bosch Corporation
12.2022 - 08.2024
General Manager
Speedway
09.2018 - 11.2022
Housekeeper
Holiday Inn Suites
05.2015 - 12.2017
Assistant Manager
Family Dollar
05.2012 - 05.2015
Sales Floor Representative
RDI Marketing Services
05.2010 - 05.2012
GED -
Southern State Community College
High School -
Eastern Brown High School
High School -
Glen Este High School