Courtney Rogers
Lexington
Summary
Experienced in property management operations with a strong focus on auditing, revenue recovery, resident retention, and operational support. Consistently identifies an average of $30,000 in missed income each month through detailed account audits and financial reviews. Skilled in managing renewals, supporting leasing teams in closing renewals, and providing exceptional service to residents throughout the renewal process. Experienced in ledger corrections, account reconciliation, and ensuring move-out charges are accurate and properly assessed. Known for collaborating with onsite teams to improve processes, maintain compliance, and support overall property performance.
Overview
5
5
years of professional experience
Work History
Centralized Business Manager
West Shore LLC
Lexington, KY
09.2024 - Current
- Direct renewal support and audit functions across 54-property portfolio to ensure operational consistency and accuracy.
- Execute move-in pet screening and concession audits to validate documentation and safeguard revenue integrity.
- Manage the detailed preparation and finalization of account statements, ensuring precise financial accuracy and timely completion for portfolio-wide closeouts.
- Coordinate efforts to address and resolve resident account disputes, focusing on charge adjustments and refund processes.
- Execute comprehensive ledger adjustments alongside onsite and regional teams to minimize resident impact and enhance operational accuracy.
- Conduct training sessions and provide operational support to onsite teams and regional leadership, focusing on audit processes, ledger standards, and industry best practices.
Property Manager
West Shore LLC
Lexington, KY
06.2023 - 09.2024
- Maintain a positive, productive relationship with tenants
- Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends
- Negotiate contracts with Vendors in a timely manner
- Collect receivable accounts and handle operating expenses
- Oversee the properties personnel and assess performance
- Advertise and market vacant spaces to attract tenant
Assistant Community Manager
West Shore LLC
Lexington, KY
09.2022 - 05.2023
- Monitored and addressed resident complaints, maintaining high standards of service and responsiveness.
- Facilitated account management and executed tenant notices to maintain operational efficiency and tenant satisfaction.
- Oversaw resident deposit handling and paperwork organization to maintain efficient filing systems.
- Managed move-out processes, including inspections and final account statement distribution, to maintain operational efficiency.
Leasing Consultant
West Shore LLC
Lexington, KY
08.2021 - 09.2022
- Facilitated negotiation and finalization of lease terms and agreements.
- Tracked property vacancy statuses and lease renewal timelines to optimize rental unit availability.
- Engaged with prospective tenants to showcase available properties and outline terms of occupancy.
- Cultivated and sustained professional relationships through effective communication with residents, applicants, and prospects.
Leasing Consultant
Brookside Properties
Louisville, KY
02.2021 - 08.2021
- Managed documentation processes for leasing services, ensuring accuracy and adherence to deadlines.
- Implemented processes to ensure seamless move-ins, aimed at maximizing new resident satisfaction and minimizing vacancy rates.
Education
High School Diploma -
Mercer County High School
Harrodsburg, KY05-2013
Skills
- Resident Relations
- Strong organizational skills
- Closing Renewals
- Audit and Revenue Recovery
- Ledger reconciliation & account corrections
- Effective client support
- Financial processing
COMMUNITY SERVICE & VOLUNTEER WORK
Chloe's Petals For Hope, Non-profit dedicated to Mental Health Awareness., Co-Founder, Harrodsburg, KY, 2020, Present, Coordinate community outreach programs to enhance engagement and participation., Organize fundraising events, generating resources for various initiatives.
Timeline
Centralized Business Manager
West Shore LLC
09.2024 - Current
Property Manager
West Shore LLC
06.2023 - 09.2024
Assistant Community Manager
West Shore LLC
09.2022 - 05.2023
Leasing Consultant
West Shore LLC
08.2021 - 09.2022
Leasing Consultant
Brookside Properties
02.2021 - 08.2021
High School Diploma -
Mercer County High School