Courtney Ross
Lou
Summary
I am skilled in coordinating resources, building strong partnerships, and utilizing systems to enhance efficiency and client engagement. I have proven ability to support diverse populations through compassionate service, while connecting individuals with services that promote equity, health, and long-term stability. Recognized for being adaptable, results-driven and committed to making a positive impact in both individual lives and community programs.
Overview
6
6
years of professional experience
Work History
Housing Manager
Pinnacle Treatment Center
06.2024 - 03.2025
- Ensure the wellbeing of patients.
- Provide a safe, positive supportive and structured environment.
- Participate in Leadership Meetings.
- Participate in daily Supervision meetings.
- Provide training and supervision to team members.
- Documentation and reporting
- Foster relationships in community
- Provide guidance and support to team
Resource Coordinator Senior Level Staff
Oxford House, Inc
10.2021 - 05.2024
- Supervised, expanded, and developed resources in a total of seven counties in Illinois.
- Developed fourteen Chapters and the Illinois State Association.
- Developed new staff while providing supervision and goal development to existing staff.
- Provided support to ninety-two homes in Illinois which have been developed since October 2021.
- Created and maintained a working relationship with Cook County Department of Corrections.
- Developed multiple levels of support across the state, for internal and external resources for residents of homes.
- Created, managed, and conducted training throughout the state.
- Generated daily and monthly operational plans based on needs in targeted areas.
- Participated in Recovery Oriented Systems of Care (ROSC), Partner Connection, Will County Substance Use Initiatives, State of Illinois Planning Committee, Recovery Solutions, Harm Reduction, and Planning Committee for Mobilize Recovery.
- Trained houses to follow the housing model, run house meetings and create house budgets, taught residents how to interview new residents.
- Worked with multiple states to develop and implement an annual Women’s Conference.
- Organized, presented, and trained at multiple Oxford House conventions, locally and nationally.
- Developed and implemented process improvements, resulting in streamlined workflows across departments.
Outreach Coordinator
Oxford House, Inc
01.2019 - 05.2021
- Participated in the development of four Chapters and the Kentucky State Association.
- Established two new territories in rural areas, while overseeing established areas in Lexington and Morehead.
- Presented Oxford House to state representatives, clients, directors, incarcerated persons, and other facilities across the state, averaging ten per month.
- Trained and developed new staff to oversee expanded areas while developing new expansion projects.
- Trained houses to follow the housing model, run house meetings and create house budgets, taught residents how to interview new residents.
- Worked in a team environment, while traveled between multiple areas.
Education
Diploma -
Lafayette High School
Skills
- Staff Management
- Computer literacy
- Team building
- Motivational Interviewing
- Client Advocacy
- Strong communication skills
- Referrals and networking
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Clear communication
Timeline
Housing Manager
Pinnacle Treatment Center
06.2024 - 03.2025
Resource Coordinator Senior Level Staff
Oxford House, Inc
10.2021 - 05.2024
Outreach Coordinator
Oxford House, Inc
01.2019 - 05.2021
Diploma -
Lafayette High School