Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Ross

Lou

Summary

I am skilled in coordinating resources, building strong partnerships, and utilizing systems to enhance efficiency and client engagement. I have proven ability to support diverse populations through compassionate service, while connecting individuals with services that promote equity, health, and long-term stability. Recognized for being adaptable, results-driven and committed to making a positive impact in both individual lives and community programs.


Overview

6
6
years of professional experience

Work History

Housing Manager

Pinnacle Treatment Center
06.2024 - 03.2025
  • Ensure the wellbeing of patients.
  • Provide a safe, positive supportive and structured environment.
  • Participate in Leadership Meetings.
  • Participate in daily Supervision meetings.
  • Provide training and supervision to team members.
  • Documentation and reporting
  • Foster relationships in community
  • Provide guidance and support to team

Resource Coordinator Senior Level Staff

Oxford House, Inc
10.2021 - 05.2024
  • Supervised, expanded, and developed resources in a total of seven counties in Illinois.
  • Developed fourteen Chapters and the Illinois State Association.
  • Developed new staff while providing supervision and goal development to existing staff.
  • Provided support to ninety-two homes in Illinois which have been developed since October 2021.
  • Created and maintained a working relationship with Cook County Department of Corrections.
  • Developed multiple levels of support across the state, for internal and external resources for residents of homes.
  • Created, managed, and conducted training throughout the state.
  • Generated daily and monthly operational plans based on needs in targeted areas.
  • Participated in Recovery Oriented Systems of Care (ROSC), Partner Connection, Will County Substance Use Initiatives, State of Illinois Planning Committee, Recovery Solutions, Harm Reduction, and Planning Committee for Mobilize Recovery.
  • Trained houses to follow the housing model, run house meetings and create house budgets, taught residents how to interview new residents.
  • Worked with multiple states to develop and implement an annual Women’s Conference.
  • Organized, presented, and trained at multiple Oxford House conventions, locally and nationally.
  • Developed and implemented process improvements, resulting in streamlined workflows across departments.

Outreach Coordinator

Oxford House, Inc
01.2019 - 05.2021
  • Participated in the development of four Chapters and the Kentucky State Association.
  • Established two new territories in rural areas, while overseeing established areas in Lexington and Morehead.
  • Presented Oxford House to state representatives, clients, directors, incarcerated persons, and other facilities across the state, averaging ten per month.
  • Trained and developed new staff to oversee expanded areas while developing new expansion projects.
  • Trained houses to follow the housing model, run house meetings and create house budgets, taught residents how to interview new residents.
  • Worked in a team environment, while traveled between multiple areas.

Education

Diploma -

Lafayette High School

Skills

  • Staff Management
  • Computer literacy
  • Team building
  • Motivational Interviewing
  • Client Advocacy
  • Strong communication skills
  • Referrals and networking
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Clear communication

Timeline

Housing Manager

Pinnacle Treatment Center
06.2024 - 03.2025

Resource Coordinator Senior Level Staff

Oxford House, Inc
10.2021 - 05.2024

Outreach Coordinator

Oxford House, Inc
01.2019 - 05.2021

Diploma -

Lafayette High School

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Courtney Ross