Courtney T. Ware
Louisville,KY
Summary
Hardworking and reliable leader, who has an appreciation for efficiency and practicality. I take pride in aiding professional/personal growth within my teams and helping others to reach their full potential, through training, coaching, and mentoring. I’m additionally skilled with computer software/programs, customer service, and problem solving/creativity.
Overview
11
11
years of professional experience
Work History
Supervisor
University of Louisville Physicians
03.2023 - Current
- Salary
- Hours: 40+ a week
Patient Access Supervisor
- I am responsible for supervising our Primary Care department staff members, management of all supporting service lines, and referral management
- I additionally handle recruiting, hiring, managing of quality and productivity standards, coaching and mentoring, training, process improvement, workflow and volume management, data analysis, and reporting
- Each supervisor’s span of control ranges from 15-25 team members, with my team specializing specifically in Primary Care, Family Medicine, Optimal Aging, and Sports Medicine.
Team Lead
University of Louisville Physicians
09.2021 - 03.2023
- Patient Access
- Hourly
- Hours: 40+ a week, As Patient Access, Lead for Primary Care, I handle the following: helping assist with our day-to-day operations, provide assistance to our team members, new hire training and implementation, complete routine quality audits for each team member, complete coaching (as needed), maintain correspondence with the clinics concerning a variety of requests, monitor and assist with metric regulation, project and workflow development and implementation, workqueue and worklist management, and assist management with any additional tasks.
Patient Access Representative II
University of Louisville Physicians
06.2020 - 09.2021
- 40+ a week, I began my journey at the UofL Physicians: Access Center in June 2020
- I initially started as a REP II, completing referrals and training for multiple specialties
- I additionally would answer for multiple service lines to support the team, as needed.
Patient Coordinator, •Hourly
Kentuckiana Neurosurgery
11.2019 - 02.2020
- Hours: 40 a week
- Job, At Kentuckiana Neurosurgery, my role was to schedule all new patient referrals
- I also handled medical records, Disability and FMLA paperwork, incoming faxes, and directing all received calls.
Front Office Staff and Patient Coordinator
Associates in Pediatric Therapy, Hourly
07.2017 - 10.2019
- Hours: 40 a week
- Job Description:
- At APT, my first role was as Front Office Staff for our Dixie Highway location
- I would check-in patients, collect payments, scan in any paperwork received, answer any questions received in office, phone, or by email, and clean the office throughout the day
- I was also a Patient Coordinator and handled the scheduling of our patients
- I maintained a caseload sheet that documented all tasks required for New Patient onboarding and discharge
- Scheduling patients included all of the following: creating and updating charts, obtaining a prescription and referral for the child's therapy from their Primary Care Physician, obtaining detailed medical history, charting all required paperwork prior to their visit, and sending off evaluations once they are completed
- We were responsible for verifying insurance and obtaining authorizations
- Additionally, I maintained the waiting list for our office (adding, removing, and scheduling as openings become available from the list) and was over scheduling for a separate school location that our therapists completed services at.
Patient Account Representative
Medassist
05.2016 - 07.2017
- Salary: $13.05 an hour
- Hourly, At Medassist, I worked to ensure that patients who were self-pay at the hospitals we were contracted through received coverage to help pay for their medical bills
- First, I would check to see if they were eligible for any type of assistance through screening
- If they were, I would apply for Medicaid or for a financial assistance program through the hospital on their behalf
- I also completed billing and coding for all accounts that were approved
- Service Net
CSA (Customer Service Agent), •Hourly
AIG
04.2013 - 07.2016
- Hours: 40-45 a week
- Job description:
- At AIG, my job entailed providing good customer service while doing the following: taking inbound calls, verifying customer's information/maintaining documentation on them, scheduling claims, and answering any questions the customer may have had
- I also completed side by sides with new employees and customer callbacks/follow-ups
- Lastly, I was on the Third Shift Team, so I handled our email inboxes that customers submit inquiries to, documenting voicemails, as well as product registration.
Cashier •Hourly
Sears Holdings, Sears
08.2012 - 04.2013
- Hours: 30-45 a week
- Phone#: (812) 288-5311
- Job description:
- While working at Sears, I was a cashier as well as an MCA
- This entailed working the cash register, selling credit to customers (Sears Credit Cards), folding clothes, organizing, and training new employees.
Education
Floyd Central High School
2012
BBA - Business Administration
University of Louisville, College of Business
Additional Experience - NON PROFIT
HOPE Ministries Church
· December 2014 – March 2023
· Youth Team Leader
· Department Head: Bryan Jackson, (502) 813-0777
· Description:
My role as a Youth Team Leader involved the following: maintaining follow-up and connections with the our youth-aged children that have attended our church, participating in outreach and prayer for our youth throughout the week, and attending Youth Night every Friday and leading the children in different activities throughout the service, along with helping with transportation.
HOPE Ministries Church
· September 2018 – June 2021
· Sunday School Teacher - Toddlers
· Department Head: Nathalie Jackson, (502) 471-7632
· Description:
My role as Sunday School Teacher was to weekly prepare for my lesson through prayer, studying, purchasing of necessary materials, and teaching weekly by conducting a lesson and age-appropriate activities.
HOPE Ministries Church
· Since January 2020
· HOPE Leadership
· Pastor: Keith Jackson, (502) 471-7632
· Description:
Since January 2020, I have attended monthly leadership training under my Pastor, Keith Jackson. This training is for anyone within our church who operates in any form of leadership. This is used to help us grow as leaders personally and in the ministries that we lead. These trainings are generally lecture and participation formatted. We also participate in leadership activities within the community together to exercise these skills.
Timeline
Supervisor
University of Louisville Physicians
03.2023 - Current
Team Lead
University of Louisville Physicians
09.2021 - 03.2023
Patient Access Representative II
University of Louisville Physicians
06.2020 - 09.2021
Patient Coordinator, •Hourly
Kentuckiana Neurosurgery
11.2019 - 02.2020
Front Office Staff and Patient Coordinator
Associates in Pediatric Therapy, Hourly
07.2017 - 10.2019
Patient Account Representative
Medassist
05.2016 - 07.2017
CSA (Customer Service Agent), •Hourly
AIG
04.2013 - 07.2016
Cashier •Hourly
Sears Holdings, Sears
08.2012 - 04.2013
Patient Access Supervisor
Floyd Central High School
BBA - Business Administration
University of Louisville, College of Business
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