Craig Collier

New to role, but during the first month:

• I have worked to implement new and more efficient top stock procedures.
• Completely reorganized areas of the department to be more appropriately merchandised and effectively shopped.
• Enhanced team productivity by coordinating daily operations and delegating tasks effectively.
• Managed department workflow to ensure timely completion of projects.
• Supervised team members, maintaining high standards and ensuring compliance with company policies.

• Implemented strategies for driving credit and customer loyalty & promoting capturing pipeline.
• Managed inventory, ensuring optimal stock levels and reducing shortages.
• Improved employee satisfaction by addressing concerns and facilitating open communication.
• Increased customer satisfaction by resolving escalated issues efficiently.

• Improved team efficiency by coordinating daily operations.
• Enhanced team performance with regular feedback and development programs.
• Led training sessions for new hires to facilitate smooth onboarding.
• Optimized inventory levels, reducing excess stock and minimizing shortages.
• Boosted customer satisfaction by maintaining high-quality service standards.

• Implemented strategies for driving credit and customer loyalty & promoting capturing pipeline.
• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Oversaw department operations, ensuring smooth workflow and timely completion of tasks.

• Increased sales revenue by effectively promoting and upselling millwork products to clients.
• Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
• Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
• Focused on promoting credit & capturing pipeline.
• Took on the role of learning to manage the department early on to prepare myself for the role of supervisor.

• Established long-term partnerships with clients by understanding their unique situations.
• Mentored junior team members in best practices for account retention and relationship-building techniques.
• Conducted comprehensive account reviews to identify potential risks, address issues, and optimize client satisfaction.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

• Employed in many positions in the store from 2003-2007, was promoted to Millwork Specialist to open the new store at #2460.
• Increased sales revenue by effectively promoting and upselling millwork products to clients.
• Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
• Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
• Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.