Summary
Overview
Work History
Education
Skills
Timeline
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Craig Kidd

Williamsburg

Summary

Dynamic Measurement & Regulation Tech III at Essential Utilities, recognized for enhancing system efficiency with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

32
32
years of professional experience

Work History

Measurement & Regulation Tech III

Essential Utilities
06.2001 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintain eagle electronic meters,calibrating,testing and trouble shooting.
  • Calibrate and repair barton chart recorders.
  • Inspect operate and repair numerous regulators.
  • Install solar panel systems.
  • Install electric poles and meter base to provide energy for electronic systems.
  • Install, change and inspect orifice plates for meter tubes.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Customer Service Representative

Delta Natural Gas Co
06.2001 - 08.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Installed service lines and meters to customers.
  • Read all gas meters.
  • Public building inspections.
  • Operated and inspected mainline velves.
  • Locate and mark main and service lines.
  • Repaired any broken lines.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

91B10 Medical Specialist

Army National Guard KY
10.1993 - 09.1999
  • Completed Army Basic Training.
  • Completed Army AIT training 91B10 medical specialist/ EMT and Air Evac training.
  • Completed NCO Primary Leadership Development Course.
  • Administer vaccinations
  • Phlebotomist
  • Support units during trainings
  • Support gun and rifle ranges
  • Cleaned and sterilized medical instruments and disposed of contaminated supplies.
  • Took patient medical histories.
  • Execute diagnostic test.
  • Worked and operate field hospitals.
  • Administer IV

Education

Lynn Camp High School
Corbin, KY
05-1993

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Preventive Maintenance
  • Equipment maintenance
  • System troubleshooting
  • Safety Equipment
  • Electrical repair
  • Blueprint reading

Timeline

Measurement & Regulation Tech III

Essential Utilities
06.2001 - Current

Customer Service Representative

Delta Natural Gas Co
06.2001 - 08.2007

91B10 Medical Specialist

Army National Guard KY
10.1993 - 09.1999

Lynn Camp High School

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Craig Kidd