Summary
Overview
Work History
Education
Skills
Driver License
Occupational Licenses And Certifications
Certification
Timeline
Generic

April Smith

Nicholasville

Summary

I have 6 years of experience, as a Cleaning Technician, as a CareTaker and as a Customer Care Rep in industries including Business Services, Paper and Allied Products and Health Services. Most recently, Real Estate and Credit repair at ONE STOP TAXES, FES and Rich university .

Overview

20
20
years of professional experience
1
1
Certification

Work History

Uk Patient Observation

UK Hospital
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

Blue Cross and Blue Shield
08.2018 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

Technician

Spivey Cleaning Services
06.2009 - 07.2010
  • Kept interior and exterior property clean and orderly.
  • Performed heavy cleaning duties such as cleaning floors, shampooing rugs, washing walls, washing glass, removing rubbish and cleaning fixtures.
  • Moved and dusted furniture and fixtures.
  • Locked doors after hours.
  • Maintained restrooms.
  • Gathered and disposed of trash.
  • Washed and relined waste containers.
  • Maintained floors and carpets.
  • Followed procedures for using chemical cleaners.
  • Followed specs when preparing cleaning solutions.
  • Requisitioned and distributed cleaning supplies.
  • Complied with all regulations and corporate custodial guidelines.

Care Taker

Comfort Care
04.2008 - 06.2010
  • Helped provide dependent adults with dignity, safety and daily assistance.
  • Aided clients in bathing, toilet use, personal grooming and dressing.
  • Assisted clients with basic movements and mobility.
  • Performed basic housekeeping tasks.
  • Planned and fixed appropriate meals.
  • Monitored client health and medication intake.
  • Talked and socialized.
  • Transported patients to and from doctor visits, personal appointments, social activities and shopping and errands.
  • Complied with health and safety rules.
  • Complied with client confidentiality policies.
  • Experienced working with the elderly, Alzheimer's or dementia patients, physically disabled clients, mentally disabled clients, people in rehab, clients with major illnesses, children and hospice patients.
  • Certified in CPR.

Care Taker

Home Instead
03.2008 - 04.2008
  • Helped provide dependent adults with safety and daily assistance.
  • Aided clients in bathing, toilet use, personal grooming and dressing.
  • Assisted clients with basic movements and mobility.
  • Performed basic housekeeping tasks.
  • Planned and fixed appropriate meals.
  • Monitored client health and medication intake.
  • Talked and socialized.
  • Transported patients to and from personal appointments and shopping and errands.
  • Complied with health and safety rules.
  • Complied with client confidentiality policies.
  • Experienced working with the elderly, Alzheimer's or dementia patients, physically disabled clients, clients with major illnesses and children.
  • Certified in CPR.

Customer Care Rep

ACS
01.2005 - 02.2006
  • Spoke with customers by phone.
  • Provided information about products and services.
  • Canceled accounts.
  • Received and processed incoming phone calls from customer or client base.
  • Recorded details of customer transactions and complaints.
  • Ensured that appropriate changes were made to resolve customer concerns.
  • Effectively identified customer concerns over the phone.
  • Determined charges for services requested.
  • Collected deposits or payments.
  • Responded to customer inquiries.
  • Notified customers of claim investigation results and any planned adjustments.
  • Resolved customer service or billing complaints by refunding money, adjusting bills and offering credit.

Education

Rich University
Rich University, KY
05.2020

Skills

  • Billing
  • Credit
  • Customer Relations
  • Customer service
  • Data Entry
  • Microsoft Money
  • Microsoft Office
  • Telephone Skills
  • Doors
  • Basic
  • Cpr Certified
  • Policy Analysis
  • Safety
  • Nursing
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Remote work capabilities
  • Scheduling expertise

Driver License

Kentucky, D/Regular

Occupational Licenses And Certifications

Certificate, Certified Nursing Assistant, Kentucky, 2013

Certification

  • CNA - Certified Nurse Assistant

Timeline

Uk Patient Observation

UK Hospital
04.2024 - Current

Customer Service Representative

Blue Cross and Blue Shield
08.2018 - 11.2022

Technician

Spivey Cleaning Services
06.2009 - 07.2010

Care Taker

Comfort Care
04.2008 - 06.2010

Care Taker

Home Instead
03.2008 - 04.2008

Customer Care Rep

ACS
01.2005 - 02.2006

Rich University

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