Cris Jay Larson Pangilinan
Grand Cayman Marriott Resort
West Bay, Grand Cayman
2
Languages
1
Certification
10
years of professional experience
Results-driven Hospitality Professional experienced in enhancing customer experiences and maintaining smooth operations. Delivered efficient service through strong multitasking and effective communication. Focused on team collaboration and adaptability in fast-paced environments.
Work History
General Runner
3 Years 10 Months- Provided a memorable dining experience for guests by offering attentive service and suggesting menu items
- Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
- Assisted residents with dining by cutting food and providing support.
- Created memorable dining experiences for guests through attentive service and thoughtful menu suggestions
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Maintained cleanliness and organization of the café and dining area, exceeding health and safety standards
- Collaborated with kitchen staff to deliver accurate and timely order fulfillment, enhancing overall service efficiency
- Cleaned and polished silverware, glasses, and other tableware to ensure a pristine dining experience
Barista / Server / Kitchen Helper, Mise en Place
1 Year 11 Months- Coordinated events and functions to ensure smooth operations
- Delivered exceptional service experience for every Guest
- Ensure the Guest feels important and welcome in the restaurant
- Adhere to timing standards for products and services
- Consolidated service efforts to enhance efficiency and increase table turns
- Present menu, answer questions, and make suggestions regarding food and beverage
- Serve the Guest in an accommodating manner
- Must know all food liquor, beer, wine, and retail offered
- Utilized positive suggestive sales techniques to guide Guests in their choices
- Pre-bus tables; maintain table cleanliness, bus tables
- Provide responsible service of alcoholic beverages
- Delivered food and beverages to any table.
- Must follow all cash handling policies and procedures
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
Barista / Server
1 Year- Prepared and served specialty coffee drinks with excellent presentation and taste
- Served customers with a smile, fostering repeat visits and encouraging positive word-of-mouth referrals
- Cleaned work areas to maintain hygiene standards and sanitizing work areas, utensils, and equipment
- Assisted customers in selecting coffee drinks and food items tailored to their preferences
- Ordered supplies to maintain stock levels, receiving, and distributing stock supplies
- Cleaning and sanitizing work areas, utensils, and equipment
- Delivered exceptional customer service, contributing to increased customer loyalty
- Ordering, receiving, and distributing stock supplies
Barista / Server
1 Year- Resolved customer complaints and inquiries quickly, enhancing overall customer experience
- Adapted to customer requests, improving satisfaction levels and fostering loyalty
- Guided customers in selecting coffee drinks and food items, ensuring their preferences were met
- Served customers with a smile, resulting in repeat visits and positive word-of-mouth referrals
- Greeted and served customers with a friendly demeanor at the coffee shop, resulting in repeat visits and positive word-of-mouth referrals
Waiter / Server / Kitchen Helper
1 Year 1 Month- Gained extensive knowledge of menu items and ingredients, enabling accurate customer recommendations and enhancing dining experience
- Responded swiftly to changes in restaurant environment, ensuring optimal service delivery and customer satisfaction
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Prepared and cooked food items, maintaining consistency in presentation and quality to meet customer expectations
- Prepared and cooked food items for customers, ensuring consistency in presentation and quality
- Worked collaboratively with kitchen staff to ensure a smooth workflow and timely service
- Stocked and rotated food items in the kitchen, ensuring freshness and quality
Education
B.S. - Information Technology
Skills
Customer Service
Working under pressure
Team collaboration
Efficient time management
Time Management
Multitasking
Interpersonal communication
Critical thinking
Rapid learner
Teamwork
Work ethic
Time optimization
Teamwork
Customer support
Certification
Professional Barista, Barista Guild Asia, JUNE 2019
Languages
Filipino
English
Personal Information
- Title: FOOD RUNNER / BARISTA / KITCHEN HELPER
- Date of Birth: 1995/05/26
- Nationality: Filipino
- Driving License: 1841831
Timeline
General Runner
Grand Cayman Marriott Resort
12.2022 - CurrentRead More
Barista / Server / Kitchen Helper, Mise en Place
Mise en Place
01.2021 - 12.2022Read More
Barista / Server
Got Coffee
01.2020 - 01.2021Read More
Barista / Server
Dubai Holdings
12.2017 - 12.2018Read More
Waiter / Server / Kitchen Helper
Abela and Co Catering Dubai LLC
10.2016 - 11.2017Read More
St. Nicholas College of Information and Technology
B.S. from Information Technology
Read More