Crow Vanderpool
Garrett
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Versatile Costume Designer successful at taking on any challenge. Experienced in period dramas, contemporary periods, science fiction, fantasy and more. Exceptional seamstress and creative pattern designer.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
Pikeville, KY
10.2024 - Current
- Developed high-quality beverages to ensure consistency and enhance customer satisfaction through adherence to established recipes and presentation standards.
- Implemented systematic organization and cleanliness protocols at workstations to guarantee adherence to health and safety regulations.
- Facilitated customer satisfaction through proactive engagement and timely resolution of inquiries.
- Conducted comprehensive training for new baristas, focusing on beverage preparation techniques and adherence to operational standards.
- Streamlined inventory management processes, reducing waste through efficient stock rotation practices.
- Collaborated on the development and execution of promotional strategies to elevate customer interaction and increase sales during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer experience by providing friendly greetings and timely assistance to inquiries.
- Managed shift operations, aligning team efforts to guarantee timely service delivery amidst busy conditions.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
Cashier Customer Service
FIVE BELOW
07.2023 - 12.2024
- Setting new modulars for the new installments of products, greeting customers as they enter the store, providing information for new displays and products. Assenting customers to who were confused or unaware how the self-checkout machines worked (I learned new things about the machines we used.) Entertained children while parents were checking out. Absolutely enjoyed cleaning and maintaining the cleanliness of the shelves, bathrooms and backroom.
- Managed cash register operations, ensuring balanced drawers and secure cash handling.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved efficiency, organized checkout area for optimal workflow.
- 1 years, 11 months
- Processed customer transactions accurately and efficiently using point-of-sale systems.
ON Stocker
WALMART
03.2020 - 12.2022
- Stocked the cosmetics sections during the night shift, ensuring all misplaced items were returned back to their proper place with matching codes. Pushed out 36+ hours' worth of products within 7 hours. Maintained the rows, updated price tags and any spills.
- Applied for the Team Lead position but was placed in the training program for further training. I quickly learned and adopted the views and mindset that was needed to better understand what was needed for me.
- Oversaw a four-man team and then a eight-man team during our inventory checks. We passed with all green checks and no words of improvement.
- 2 years, 10 months
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management, verifying stock levels and restocking as needed.
- Monitored product expiration dates, reducing waste through timely rotation of merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
Inbound Out Bound Trucker Manager
AMAZON FULFILLMENT CENTER
Murfreesboro, TN
02.2014 - 11.2018
- Checking and ensuring codes matched the packages and the correct truck load, certain packages needed to be on certain trucks depending on arrive times and destinations. Maintained machinery for proper oil and battery power.
- Oversaw that my people were dressed correctly ensure their safety.
- Cleaned up the back areas for the truckers and the other coworkers who needed the break rooms and rest areas.
- Stepped in when truck loads become over baring for the two-man teams for each truck outpost.
- Always stood my ground for my team when truckers were in a tired mood. Always made sure the truckers had rest and food/ drinks for their own routines.
- We were a team, trucker and all.
- 4 years, 10 months
- Ensured compliance with safety regulations and company policies during all transportation activities.
- Conducted pre-trip inspections to maintain vehicle reliability and performance standards.
- Implemented process improvements that enhanced delivery timelines and reduced operational costs.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Used hoists and forklifts to load and unload materials into containers or onto trucks over 10-hour shifts.
- Reduced idle time during loading/unloading by effectively coordinating with warehouse staff and prioritizing tasks accordingly.
- Contributed to company-wide sustainability initiatives by minimizing waste production and disposing of materials responsibly during trips.
- Collaborated with dispatchers to optimize route planning, resulting in reduced travel time and heightened customer satisfaction.
- Operated with safety and skill to avoid accidents and delays.
Shift Manager
HARDEES RESTAURANTS
01.2013 - 08.2018
- Maintained the costumer's food and back kitchen. Drive thru times were met at a consistent steady pace to properly handle the inside and outside handoff for food. Encouraged my coworkers to always remember to breathe and simply focus on the task at hand.
- "Mistakes happen, we are simply human. We can only simply learn and move forward."
- Answered phone calls for large company orders and communications for the following shift leaders and Store owner. Any customer compliments were provided with a understanding smile and a genuine mindset that regardless of who was in the wrong or right we would fix it to the best of our ability.
- 5 years, 8 months
Education
Associate of Arts - Arts Education
MIDDLE TENNESSEE STATE UNIVERSITY MTSU
Murfreesboro, TN01-2016
Skills
- Product Development, Customer Relationship Management, Organizational Development, Cash Handling, Cross-Functional Team Leadership, Problem Solving, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Environmental Sanitation
- Time management
- Friendly and outgoing
- Active listener
- Cleanliness
- Adaptive and creative
- Team leadership
- Order taking
- Decision-making
- POS systems
- Quality control
- Inventory management
- Product displays
- Graphic design
- Multitasking and organization
- Physical stamina
- Opening and closing coordination
Accomplishments
- Won Partner of the Quarter in 2025.
- Recipient of the Akaicon Risque Award in 2018 for Best New Performer.
Timeline
Barista
Starbucks
10.2024 - Current
Cashier Customer Service
FIVE BELOW
07.2023 - 12.2024
ON Stocker
WALMART
03.2020 - 12.2022
Inbound Out Bound Trucker Manager
AMAZON FULFILLMENT CENTER
02.2014 - 11.2018
Shift Manager
HARDEES RESTAURANTS
01.2013 - 08.2018
Associate of Arts - Arts Education
MIDDLE TENNESSEE STATE UNIVERSITY MTSU