Summary
Overview
Work History
Skills
Timeline
Generic

Crystal Baxter

Glencoe

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Dispatcher

TGT Transportation
Hebron
12.2020 - 05.2025
  • Produced daily reports summarizing response times, call volumes, and essential information.
  • Handled administrative responsibilities such as filing paperwork and updating databases.
  • Participated in team meetings to discuss procedural changes and process improvements.
  • Effectively managed customer complaints related to service delays or issues.
  • Utilized GPS technology for vehicle tracking and real-time status updates.
  • Assigned drivers to appropriate routes based on client requirements.
  • Maintained accurate records of driver locations and scheduling changes.
  • Provided timely updates to customers about order statuses and inquiries.

Shipping Lead

Pratt Industries
Walton
01.2018 - 12.2020
  • Coordinated with vendors to arrange transportation services for outbound shipments.
  • Monitored the status of outgoing packages and notified customers of delays or issues.
  • Developed and implemented process improvements to increase shipping efficiency.
  • Ensured compliance with safety regulations when loading, unloading freight from trucks, trailers.
  • Prepared bills of lading prior to shipment release to ensure proper documentation is provided.
  • Provided guidance and technical assistance to other departments within the organization regarding logistics issues.
  • Identified and resolved discrepancies between inventory records and actual shipments.
  • Obtained required documentation to process shipments and support movement.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Coordinator

Hydra Warehouse
Frankfort
06.2014 - 01.2018
  • Organized team events to promote a positive work environment.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Led team efforts in repack projects, maintaining high standards.
  • Operated forklifts to efficiently manage inventory and support logistics operations.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Handled email and phone communications to ensure seamless coordination and information flow.

Skills

  • Route optimization and GPS tracking
  • Process improvement and data analysis
  • Documentation management and customer communication
  • New hire training and development
  • Proficient in dispatch software
  • Detail-oriented approach
  • Relationship management with customers
  • Effective verbal and written communication
  • Radio operation skills
  • Efficient time management
  • Logistics coordination expertise
  • Exceptional customer service skills
  • Support for administrative tasks
  • Accurate data entry practices
  • Analytical problem solving
  • Compliance with safety regulations

Timeline

Dispatcher

TGT Transportation
12.2020 - 05.2025

Shipping Lead

Pratt Industries
01.2018 - 12.2020

Coordinator

Hydra Warehouse
06.2014 - 01.2018

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Crystal Baxter