Crystal Gilliam
Lancaster
Summary
Dedicated Pharmacy Technician with proven expertise in workflow optimization and confidentiality, honed at Ephraim McDowell Regional Medical Center and Walmart. Excelled in problem-solving and team collaboration, significantly enhancing pharmacy efficiency and patient satisfaction. Skilled in insurance billing and prescription filling, consistently reducing medication errors and ensuring compliance with HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Ephraim McDowell
10.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walmart
12.2011 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Associate - Science
Bluegrass Community And Technical College
Danville, KY05.2014
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Pharmacy ethics
- HIPAA
Timeline
Pharmacy Technician
Ephraim McDowell
10.2024 - Current
Pharmacy Technician
Walmart
12.2011 - 03.2016
Associate - Science
Bluegrass Community And Technical College
Similar Profiles
KYEESHA GILLIKINKYEESHA GILLIKIN
Medical Lab Technician at Ephraim McDowell Fort Logan HospitalMedical Lab Technician at Ephraim McDowell Fort Logan Hospital
Tonya GoodinTonya Goodin
Chief Nursing Officer, Critical Access Hospitals at Ephraim McDowell HealthChief Nursing Officer, Critical Access Hospitals at Ephraim McDowell Health
Erika GuestErika Guest
PCT at Ephraim McDowell Regional Medical CenterPCT at Ephraim McDowell Regional Medical Center