Crystal Miller
Smith Mills
Summary
Skilled Program Analyst with broad experience in conducting comprehensive reviews of program effectiveness, developing improvement strategies and coordinating implementation. Notable strengths include analytical thinking, problem-solving skills, and capacity to manage multiple projects simultaneously. Significant impact achieved in previous roles through optimizing operational processes, reducing costs and improving overall efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bank Teller
United Community Bank of West Kentucky
Morganfield
01.2026 - Current
- Processed customer transactions accurately and efficiently at United Community Bank.
- Processed customer deposits and withdrawals, maintaining accurate cash drawer balance daily.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with account inquiries, ensuring resolution and satisfaction.
- Collaborated with colleagues to improve daily banking operations and enhance customer service.
- Maintained compliance with bank policies and federal regulations consistently.
Program Analyst
Henderson County Farm Service Agency
Henderson
03.2008 - 09.2025
- Supported implementation of federal agricultural programs and initiatives, enhancing program effectiveness.
- Managed documentation related to program applications and participant eligibility assessments.
- Coordinated day-to-day operations for multiple programs, maintaining quality standards across all phases.
- Collaborated with team members to streamline processes and improve service efficiency.
- Delivered technical support during implementation phase, resolving issues to ensure smooth program execution.
- Researched policy changes impacting farm services to ensure alignment with agency objectives.
Administrative Assistant
ADM Alliance Nutrition
Henderson
02.2003 - 03.2008
- Organized files, developed spreadsheets, faxed reports, and scanned documents to ensure efficient front desk and reception area operations.
- Answered phone calls and emails to provide timely information and facilitate effective business correspondence.
- Coordinated with team members to optimize workflow efficiency.
- Processed orders and prepared invoices for customer accounts.
- Managed incoming inventory shipments according to established guidelines.
- Managed inventory levels and ensured accurate stock counts.
- Processed production orders and documented materials used.
Certified Veterinary Technician
Veterinary Medical Center
Henderson
06.1998 - 02.2003
- Assisted veterinarians with surgical procedures and diagnostic examinations to ensure optimal patient outcomes.
- Monitored patient vitals and administered medications according to veterinarian guidelines.
- Prepared and maintained surgical instruments and equipment for procedures.
- Performed laboratory tests such as radiographs, urinalysis and fecal exams.
- Collected and processed laboratory samples for testing and analysis.
- Monitored animal behavior for changes or abnormalities to promptly identify potential health issues.
- Educated pet owners on post-operative care and general pet health practices to enhance patient recovery and well-being.
Education
Bachelor of Science - Pre Veterinary Medicine
Murray State University
Murray, KY, United States12-1999
Skills
- Customer relationship management
- Compliance management
- Documentation control
- Attention to detail
- Verbal communication
- Proficient in Microsoft Office and Google Suite
- Team collaboration
- Office and Google Suite
- Interpersonal communication
- Problem-solving abilities
- Organizational skills
- Research skills
- Excellent communication
Certification
Certified Veterinary Technician, Kentucky Board of Veterinary Examiners
References
Available upon Request
Timeline
Bank Teller
United Community Bank of West Kentucky
01.2026 - Current
Program Analyst
Henderson County Farm Service Agency
03.2008 - 09.2025
Administrative Assistant
ADM Alliance Nutrition
02.2003 - 03.2008
Certified Veterinary Technician
Veterinary Medical Center
06.1998 - 02.2003
Bachelor of Science - Pre Veterinary Medicine
Murray State University