Crystal Morin
Bardstown
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Branch Manager
World Finance
Lebanon
08.2024 - Current
- Evaluated loan applications for creditworthiness and financial stability.
- Approved or denied loan applications based on established guidelines.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Developed loan contracts and explained contract terms to clients.
- Consulted with clients about tax planning strategies and regulations.
- Utilized tax software to efficiently process returns and documents.
- Assisted clients in organizing necessary paperwork for tax filing.
- Educated clients on available deductions and credits to maximize refunds.
DSP
Blessed Assurance
Boston
04.2024 - 09.2024
- Provided daily assistance with personal care and hygiene tasks.
- Supported clients in community integration and social activities.
- Monitored client behavior and reported any changes to supervisors.
- Educated clients on life skills for increased independence.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Accompanied individuals on outings to promote independence and integration into the community.
Branch Manager
World Finance
Shepherdsville
05.2022 - 04.2024
- Evaluated loan applications for creditworthiness and financial stability.
- Approved or denied loan applications based on established guidelines.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Developed loan contracts and explained contract terms to clients.
- Conducted regular audits of cash drawers to ensure compliance and accuracy.
Support Manager
Walmart
Bardstown
06.2016 - 12.2022
- Resolved escalated customer calls, providing specialized knowledge to enhance satisfaction.
- Collaborated with management on strategic initiatives for customer satisfaction.
- Evaluated support staff performance and coached individuals to enhance skills and service quality.
- Trained and mentored new support team members effectively.
- Recruited, hired, and trained personnel while coaching and evaluating to foster a motivated team.
- Oversaw scheduling and staffing to meet operational needs effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
North Harrison High School
Ramsey, IN05-2014
Skills
- Loan evaluation and risk assessment
- Compliance auditing
- Payment solutions
- Cash management
- Operational strategy
- Team management
- Leadership
- Customer relationship management
Timeline
Branch Manager
World Finance
08.2024 - Current
DSP
Blessed Assurance
04.2024 - 09.2024
Branch Manager
World Finance
05.2022 - 04.2024
Support Manager
Walmart
06.2016 - 12.2022
High School Diploma -
North Harrison High School