Crystal Pace
Campbellsville
Summary
As a forward-thinking management professional, I am determined and dedicated when it comes to my career. I will go above and beyond expectations while demonstrating strengths in customer service, time management, and performance. I enjoy learning new skills and working in a team setting, making a positive impact on my teammates and company. Personally I am a dedicated mother and strive to be the best person I can be. I am great at troubleshooting problems and building successful solutions in and out of work.
Overview
15
15
years of professional experience
Work History
Licensing Specialist
Medallion
San Francisco
02.2022 - 03.2025
- Completed health professional license applications and renewals.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Created training materials related to the organization's licensing policies and procedures.
- Verified document authenticity to process license application.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Performed quality assurance checks on all documents associated with licensure processes.
- Provided support to customers during the application process for professional licenses.
- Facilitated communication between customers, internal staff, and third parties regarding licensing matters.
- Assisted in the development of new processes for streamlining licensure procedures.
- Collaborated with internal departments to ensure compliance with licensure requirements.
Medicare Sales Agent
Ehealthinsurance
Campbellsville
08.2021 - 02.2022
- Reviewed Medical History and needs for seniors new to Medicare.
- Provided insight on programs that would benefit needs individually
Licensing Manager
Vista Staffing Solutions
Salt Lake City
07.2010 - 03.2021
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Trained staff members on proper procedures for handling sensitive information related to licenses.
- Developed and strengthened customer relationships to drive continued revenue growth.
- Created and maintained licensing database, tracking all license-related activity for assigned products.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT05-2007
Associate of Science - Criminal Justice
Salt Lake Community College
Salt Lake City, UT05-2001
Skills
- License application processing
- Document verification
- Regulatory compliance
- Quality assurance
- Customer support
- Training material creation
- Application evaluation
- Process improvement
- Licensing processes
- Highly motivated self-starter
- High-level decision making
- Cross-functional collaboration
- Effective communication
- Attention to detail
Timeline
Licensing Specialist
Medallion
02.2022 - 03.2025
Medicare Sales Agent
Ehealthinsurance
08.2021 - 02.2022
Licensing Manager
Vista Staffing Solutions
07.2010 - 03.2021
Bachelor of Science - Psychology
University of Utah
Associate of Science - Criminal Justice
Salt Lake Community College
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