Crystal Scott

• Expanded client base by identifying and targeting new business opportunities through market research and analysis.
• Used SalesForce to handle current portfolio and prospective leads.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.
• Launched new products or services successfully by coordinating with internal teams to ensure seamless go-to-market execution.
• Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
• Reviewed client concerns and recommended appropriate changes to supervisors.

Scanning items into a scanner program to maintain proper placement in filing.

Organizing papers properly to ensure they’re easier to find when needing to be corrected.

• Updated databases, keeping information accurate and current.
• Assisted in data verification to minimize errors.
• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Completed data entry tasks with accuracy and efficiency.

• Conducted thorough assessments for vehicle issues to recommend appropriate services.
• Developed knowledge of product offerings to provide informed recommendations to customers.
• Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.