Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Snyder

Fordsville

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Reliable medical office professional offers 2 years of experience working in busy settings with high patient volumes.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

J and B Medical
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Medical Receptionist

Advanced Cardiology
11.2021 - 09.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.

Production Worker

Kimball International
04.2021 - 11.2021
  • Inspected product quality prior to packaging and shipment.
  • Followed safety protocols while operating machines and equipment.
  • Reported any issues to supervisor immediately for resolution.

Assistant Head Teller

Commonwealth Bank
05.2015 - 04.2021
  • Provided customer service and support to bank customers, including answering questions, resolving issues, and processing transactions.
  • Assisted with the training of new tellers on operational procedures, policies and regulations.
  • Performed daily balancing of cash drawers and prepared reports for management review.
  • Organized workstations to ensure efficient workflow throughout the day.
  • Maintained a professional working relationship with fellow employees and customers alike.
  • Processed deposits, withdrawals, transfers and loan payments accurately and in accordance with established guidelines.

Education

Cosmetologist -

Mr. Jim's College of Cosmetology
Owensboro, KY
03-2003

High School Diploma -

Breckenridge High School
Harned, KY
05-1991

Skills

  • Referral Verification
  • Billing support
  • Insurance Verification
  • Payment Collection
  • Medical Billing
  • Medical Charting
  • HIPAA Compliance
  • HIPAA Guidelines
  • Workflow Optimization
  • Appointment Setting
  • Patient Scheduling
  • Co-payment collection
  • Patient Relations
  • Telephone Etiquette
  • Appointment management
  • Front Desk Operations
  • Appointment Scheduling
  • Petty cash management
  • Documentation
  • Patient callbacks

Timeline

Customer Service Representative

J and B Medical
10.2024 - Current

Medical Receptionist

Advanced Cardiology
11.2021 - 09.2024

Production Worker

Kimball International
04.2021 - 11.2021

Assistant Head Teller

Commonwealth Bank
05.2015 - 04.2021

Cosmetologist -

Mr. Jim's College of Cosmetology

High School Diploma -

Breckenridge High School

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Crystal Snyder