Crystal Soper
Dry Ridge
Summary
Experienced retail management professional leading in operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
28
28
years of professional experience
Work History
Store Manager
Tractor Supply Company
08.2022 - Current
- Drive results, consistently even in a difficult environment. Moved store to next operating volume in under two years.
- Top profit store in district and region.
- Develops talent, fostering a learning and growing environment. Several internal promotions along with reducing turnover.
- Situationally adaptive, adapts priorities in response to business needs.
- Reduce shrink thru customer engagement and security measures.
- Strategic planning to ensure all areas of the business are balanced.
- Strategically grew and sustained clients they engagement and inventory management.
Store Manager
Aerie By American Eagle
08.2021 - 08.2022
- Drives results thru analyzing reporting and monitoring daily behaviors.
- Develops talent fostering a growing environment.
- Strategic planning to ensure compliance and KPI results.
- Formed and sustained relationships with clients.
- Issue resolution in a timely manner.
Store Manager/Temporary District Manager
Justice Tween Brands
06.2010 - 08.2020
- Strong issue resolution and communication skills to sustain client relations.
- Develops talent, several internal promotions including five assistant managers to store managers.
- Operationally compliant.
- Devised training classes for new store managers for merchandising and leading for success.
Store Manager
Phillips Van Heusen
11.1997 - 05.2009
- Negotiated and resolved customer conflicts.
- Develops talent, several internal promotions including three assistant managers to store managers.
- Results driven, managing two different locations while training for the district.
Education
High School Diploma -
Pendleton Memorial High School
Falmouth, KY05-1996
Skills
- Inventory management
- Visual merchandising
- Customer engagement
- Retail analytics
- Strategic planning
- Customer relationship management
Education and Training
other
Timeline
Store Manager
Tractor Supply Company
08.2022 - Current
Store Manager
Aerie By American Eagle
08.2021 - 08.2022
Store Manager/Temporary District Manager
Justice Tween Brands
06.2010 - 08.2020
Store Manager
Phillips Van Heusen
11.1997 - 05.2009
High School Diploma -
Pendleton Memorial High School