Crystal Taylor
Louisville,KY
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
HUMAN RESOURCE ASSISTANT
McDonald's Restaurant
04.2023 - Current
- I-9 verification and facilitate onboarding process
- Handle complaints from customers and employees
- Handle employee concerns and grievances
- Assisting with day to day payroll issues, salary negotiations
- Assisting with employee relations and performance management and reward management
- Recruiting and interviewing potential candidates based off experience
- Ensuring all stores are within compliance with any local, state, federal laws and regulations
- Handle workers compensation issues
- Handle unemployment claims for MS, AL, FL
- Conducting routine background checks on potential salary candidates including but not limited to General Managers, Supervisors, etc.
- Conduct orientations for all crew and salary employees. complete onboarding process and assisted French employees with completing paperwork.
- Evolve and improve company culture
- Build and develop effective/efficient HR Team
- Supervisor over HR Assistant in FL/AL. Assists as needed.
- Manage and ensure diversity, equity, and inclusion within company
- Act as intermediary/liaison between employees and managers.
- Prescreen all General Managers and above, and Administrative positions.
- Conduct exit surveys
Advisor II
Concentrix
08.2022 - 04.2023
- Proficiently manage customer inquiries and issues through inbound calls, outbound calls, and online communication channels.
- Demonstrate adept sales skills by closing deals, engaging in prospecting, negotiating, presenting information, and applying both Business-to-Business (B2B) and Business-to-
- Consumer (B2C) expertise.
- Exhibit meticulous attention to detail in promoting and selling products and services,
- Ensuring thorough understanding of customer needs.
- Effectively address and resolve technical issues encompassing hardware, software, and
- Client products, providing comprehensive technical support.
- Resolve technical issues related to hardware, software, and client products
- Utilize proficient database management skills to track, document, and retrieve
- Information accurately, contributing to streamlined and efficient operations.
BUSINESS DEVELOPMENT MANAGER
Metro Industrial Services
02.2022 - 09.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Organize and coordinate business meetings with prospective clients to discuss
opportunities and address their needs.
•
Conduct comprehensive research to identify emerging markets and discern evolving
customer requirements.
•
Handle preparation of paperwork, creation of marketing materials, and screening of
prospective clients to ensure alignment with business objectives and values.
LEASING MANAGER
Acceptance Now
12.2019 - 02.2022
- Collected, completed, and processed between 10-15 lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
CUSTOMER SERVICE REPRESENTATIVE
Conduent
09.2012 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate
information. - Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat
business. - Assisted customers in navigating company website and placing online orders, improving
overall user experience. - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Up to 40-60 inbound calls per shift
Case Manager
Pleasant Living Care Coordination
02.2012 - 12.2015
- Perform comprehensive medical billing and coding tasks, ensuring accuracy and
adherence to relevant guidelines and regulations. - Maintain meticulous client records, logging events and progress to facilitate seamless continuity of care.
- Organize files and efficiently follow up with workers dispatched to clients' homes, ensuring proper documentation and communication.
- Assist clients in achieving wellness and autonomy by providing necessary support and
resources. - Facilitate arrangements with social services, health, and government agencies to address
client needs and ensure comprehensive care. - Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintains over 100 clients
Education
Bachelor of Science - Business Administration/Human Resource Management
Devry University
Lisle, IL01.2026
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
Work Planning and Organization
Interpersonal Communication
Personnel Documentation Verification
Generating Reports
Human Resources Operations
Job Applicant Interviews
Records Maintenance
Critical Thinking
Active Listening
Interviewing Techniques
Data Analysis
Attention to Detail
Timeline
HUMAN RESOURCE ASSISTANT
McDonald's Restaurant
04.2023 - Current
Advisor II
Concentrix
08.2022 - 04.2023
BUSINESS DEVELOPMENT MANAGER
Metro Industrial Services
02.2022 - 09.2022
LEASING MANAGER
Acceptance Now
12.2019 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Conduent
09.2012 - 12.2015
Case Manager
Pleasant Living Care Coordination
02.2012 - 12.2015
Bachelor of Science - Business Administration/Human Resource Management
Devry University
Similar Profiles
Steven CruzSteven Cruz
Area Supervisor at McDonald's RestaurantArea Supervisor at McDonald's Restaurant
Nazlynne NzyokaNazlynne Nzyoka
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Avril HowardAvril Howard
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant