Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Workman

Rockholds

Summary

Location Manager at Rotech Healthcare with proven track record in enhancing customer satisfaction through effective team supervision and continuous improvement initiatives. Skilled in workload planning and business correspondence, consistently resolving operational challenges to drive success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Location Manager

Rotech Healthcare
08.2023 - Current
  • Obtained appropriate permits for various uses of different locations.
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Anticipated, resolved and prevented operating difficulties through successful policies.
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Negotiated contracts and fees for using locations.

CSR

Rotech Healthcare
05.2022 - 08.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Receptionist

Central Appalachian Veterinary Clinic
01.2019 - 07.2021
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

Williamson Physical Therapy
02.2016 - 01.2019
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Organized, maintained and updated information in computer databases.
  • Scheduled office meetings and client appointments for staff teams.

Education

High School Diploma -

Montgomery Central High School
Cunningham, TN
05-2007

Skills

  • Workload planning
  • Territory management
  • Permit acquisition
  • Site inspection
  • Continuous improvement
  • Payment collection
  • Customer service
  • Team supervision
  • Business correspondence

Timeline

Location Manager

Rotech Healthcare
08.2023 - Current

CSR

Rotech Healthcare
05.2022 - 08.2023

Receptionist

Central Appalachian Veterinary Clinic
01.2019 - 07.2021

Receptionist

Williamson Physical Therapy
02.2016 - 01.2019

High School Diploma -

Montgomery Central High School

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Crystal Workman