Crystal Workman
Rockholds
Summary
Location Manager at Rotech Healthcare with proven track record in enhancing customer satisfaction through effective team supervision and continuous improvement initiatives. Skilled in workload planning and business correspondence, consistently resolving operational challenges to drive success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Location Manager
Rotech Healthcare
08.2023 - Current
- Obtained appropriate permits for various uses of different locations.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Negotiated contracts and fees for using locations.
CSR
Rotech Healthcare
05.2022 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Receptionist
Central Appalachian Veterinary Clinic
01.2019 - 07.2021
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Williamson Physical Therapy
02.2016 - 01.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Montgomery Central High School
Cunningham, TN05-2007
Skills
- Workload planning
- Territory management
- Permit acquisition
- Site inspection
- Continuous improvement
- Payment collection
- Customer service
- Team supervision
- Business correspondence
Timeline
Location Manager
Rotech Healthcare
08.2023 - Current
CSR
Rotech Healthcare
05.2022 - 08.2023
Receptionist
Central Appalachian Veterinary Clinic
01.2019 - 07.2021
Receptionist
Williamson Physical Therapy
02.2016 - 01.2019
High School Diploma -
Montgomery Central High School