Cynthia Adkinson

• Oversaw daily operations, ensuring compliance with regulatory standards and enhancing patient care quality.
• Developed training programs for staff, improving service delivery and operational efficiency.
• Implemented process improvements that streamlined workflows, reducing wait times for clients.
• Coordinated multidisciplinary team meetings to align treatment plans and optimize patient outcomes.
• Analyzed performance metrics to identify areas for improvement, driving strategic initiatives within the organization.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Managed insurance coding and billing. Recorded accounts receivable and payable.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Managed addiction treatment by ensuring compliance with drug screenings and appointments.
• Performed chart audits to ensure compliance with state and federal regulations.

• Managed client intake processes, ensuring accurate information collection and maintaining confidentiality standards.
• Fostered a collaborative work environment by mentoring staff and promoting professional development opportunities.
• Enhanced communication strategies between departments to improve information sharing and coordination of care services.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Handled all medical billing, coding and posting of payments.
• HIPAA certified trainer

* Handled all commercial insurance claims for hospital and rural clinic.

* Worked insurance recovery to ensure insurance companies paid.

• Interacted with commercial insurance companies to verify patient eligibility and benefits.
• Enhanced patient experience, guiding them through complex insurance policies and procedures.
• Enhanced customer satisfaction by providing accurate and timely insurance policy information.
• Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.

• Provided compassionate care to patients, ensuring comfort and dignity in daily activities.
• Assisted nursing staff with routine medical procedures and patient assessments, enhancing workflow efficiency.
• Monitored vital signs and reported changes to nursing team, contributing to timely patient interventions.
• Trained new staff on caregiving best practices and hospice protocols, fostering a collaborative environment.
• Developed strong relationships with patients and families, providing emotional support during challenging times.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Implemented individualized care plans based on patient needs, improving overall quality of life for residents.
• Collaborated with interdisciplinary teams to coordinate comprehensive care strategies for end-of-life patients.
• Advocated for patient preferences and rights, ensuring respectful and personalized care delivery at all times.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.