Summary
Work History
Education
Skills
Timeline
Generic

CYNTHIA CARLILE

OWENSBORO

Summary

Hardworking job seeker with extensive customer skills eager to secure entry-level position.

Work History

Owner/Operator Child Care

Cynthia Carlile
2015 - 2025
  • Oversaw daily operations, ensuring efficiency and high-quality care.
  • Managed financial planning, budgeting, and forecasting for sustainable growth.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Supervisor

US Bank Home Mortgage
2005 - 2015
  • Supervised mortgage processing team, ensuring timely and accurate loan approvals/cancellations.
  • Managed workflow distribution among staff to optimize efficiency and productivity levels.
  • Collaborated with compliance teams to ensure adherence to federal lending standards and guidelines.
  • Developed training programs to enhance staff performance and knowledge in mortgage regulations.
  • Implemented process improvements that reduced turnaround times for loan applications.
  • Conducted regular performance evaluations to identify developmental needs and coaching opportunities.

Sr Head Teller

Area Bank/BB&T
2000 - 2005
  • Oversaw daily operations of teller team, ensuring compliance with banking regulations and policies.
  • Mentored and trained new tellers on customer service excellence and transaction processing.
  • Implemented process improvements to enhance efficiency in cash handling and inventory management.
  • Resolved complex customer inquiries, providing solutions that strengthened client relationships.
  • Conducted audits of cash drawers and transactions, ensuring accuracy and mitigating discrepancies.

Customer Service Manager

Walmart
1996 - 2000
  • Led customer service team to enhance overall satisfaction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Coordinated cross-functional initiatives to optimize operational workflows.

Education

Associate of Science - Computer Science

Owensboro Jr College of Business
Owensboro, KY
01-1994

Skills

  • Customer service
  • Verbal and written communication

Timeline

Owner/Operator Child Care

Cynthia Carlile
2015 - 2025

Supervisor

US Bank Home Mortgage
2005 - 2015

Sr Head Teller

Area Bank/BB&T
2000 - 2005

Customer Service Manager

Walmart
1996 - 2000

Associate of Science - Computer Science

Owensboro Jr College of Business

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CYNTHIA CARLILE