Cynthia Carter
Louisville
Summary
Detail-oriented professional with a strong background in case management and community engagement. Skilled in effective communication and teamwork, driving successful outreach initiatives while advocating for children, parents, elderly, those with disabilities, military service members and their families
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Navigator
Patriot Enterprises
Fort Knox
09.2023 - Current
- Identified and assessed the needs of geo dispersed Army Military Service Members enrolled in the Exceptional Family Member Program (EFMP).
- Collaborated with team members of the Military Support Programs Division Soldier & Family Assistance Branch to conduct weekly briefings, create workshops, and set up weekly outreach events.
- Advocated for the EFMP Soldier family in locating, connecting, and collaborating with Tricare Network service providers and special educational professionals around the globe.
- Maintained a consistent caseload with accurate daily and monthly documentation using multiple PC and web-based systems for data tracking, recording, and reporting.
- Created training modules, ready reference binders, and resource directories.
Family Advocate
Family Time, Inc
Jeffersonville
04.2021 - 08.2023
- Supported families in accessing community resources and services.
- Collaborated with social workers to address client concerns and challenges.
- Provided case management services to families in need of assistance.
- Followed data security regulations to keep client information confidential.
- Provided crisis intervention services during times of emergency or distress.
- Developed individualized service plans and assessments in collaboration with families and relevant professionals.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Counseled parents on proper child-rearing choices.
- Scheduled and supervised visits for parents and children with open Department of Child Services cases.
- Provided home-based casework services and facilitated transportation for parens and children.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ12-2008
Associate of Arts - Criminal Justice
Western International University
Phoenix, AZ10-2006
Skills
- Crisis intervention
- Case management
- Needs assessment
- Service planning
- Resource identification
- Community engagement
- Client advocacy
- Outreach coordination
- Team collaboration
- Data collection
- Data tracking
- Workshop facilitation
- Training development
- Problem solving
- Effective communication
- Information confidentiality
- Multicultural sensitivity
- Child development
- Community resources
- Supervised visitation
- Crisis intervention strategies
- Report generation
- Time management abilities
- Professional demeanor
- Community referrals
- Parenting skills training
- Disabilities Support
- Case tracking and follow up
- Eligibility assessments
- Relationship building
- Problem-solving abilities
Certification
Certified Professional Life Coach - Certified Life Coach Institute
Timeline
Systems Navigator
Patriot Enterprises
09.2023 - Current
Family Advocate
Family Time, Inc
04.2021 - 08.2023
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Criminal Justice
Western International University