Cynthia Mackie
Clarkson
Summary
Compassionate and dedicated CNA with experience at Signature Healthcare of Elizabethtown, skilled in vital signs monitoring and patient advocacy. Proven ability to enhance resident comfort and dignity while training new staff on best practices. Recognized for effective communication and emotional support, fostering a positive environment for both patients and families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Signature Healthcare of Elizabethtown
08.2021 - Current
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation using electronic health record systems.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Educated residents and families on care plans, enhancing understanding of health management.
- Trained new staff on best practices in resident care and safety protocols, fostering a supportive environment.
Caregiver
Horizon Home Care Services
06.2018 - 08.2021
- Provided compassionate care to clients, enhancing overall well-being and quality of life.
- Assisted clients with daily living activities, ensuring safety and comfort in home environments.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored clients' health conditions, documenting changes and reporting to medical staff promptly.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Ward Clerk/CNA
Grayson Manor Nursing and Rehab
09.2017 - 06.2018
- Managed patient admissions and discharges, ensuring smooth transitions within facility operations.
- Coordinated communication between nursing staff, patients, and families to enhance care quality.
- Maintained accurate electronic health records using industry-standard software systems.
- Scheduled appointments and managed calendars to optimize clinic workflow efficiency.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Filled out records, staffing sheets, and patient documents.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
Unit Secretary
TLRMC
03.2015 - 09.2017
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate electronic medical records for improved data retrieval and compliance.
- Communicated effectively with healthcare providers to relay critical patient information and updates.
- Assisted in coordinating interdepartmental communication, enhancing collaboration among staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Education
High School Diploma -
Grayson County High School
Leitchfield, KY02-2015
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Multitasking and organization
- Critical thinking
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Toileting assistance
- Infection control practices
- Reliable team player
- Recording vital signs
- Safety precautions
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Signature Healthcare of Elizabethtown
08.2021 - Current
Caregiver
Horizon Home Care Services
06.2018 - 08.2021
Ward Clerk/CNA
Grayson Manor Nursing and Rehab
09.2017 - 06.2018
Unit Secretary
TLRMC
03.2015 - 09.2017
High School Diploma -
Grayson County High School