Cynthia Semien
Louisville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Nanz & Kraft Florist
Louisville
06.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Teleperformance
Louisville
12.2022 - 05.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
Assembly Line Production Worker
GE Appliances
Louisville
07.2016 - 05.2021
- Communicated effectively with team members regarding production goals and objectives.
- Followed detailed instructions on blueprints and schematics during assembly processes.
- Monitored assembly line operations to detect any issues or malfunctions.
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Rotated through various positions on the assembly line as needed by management.
- Performed quality checks on products to ensure they met company standards.
Education
High School Diploma -
Shawnee High School
Louisville, KY06-1993
Skills
- Customer service
- Order tracking
- Database management
- Technical support
- Complaint resolution
- Follow-up communication
- Quality assurance
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Product and service solutions
- Prioritization
- Warehousing functions
- Data entry
- Filing
- Adaptive team player
- Problem-solving
- Multi-task management
Timeline
Customer Service Representative
Nanz & Kraft Florist
06.2023 - Current
Customer Service Representative
Teleperformance
12.2022 - 05.2023
Assembly Line Production Worker
GE Appliances
07.2016 - 05.2021
High School Diploma -
Shawnee High School