Daejen Ignaszak
Covington
Summary
Driven professional with background in high-energy bar environment, looking to transition into new field. Developed skills in leadership, team management, and customer service. Eager to apply these transferable skills to make meaningful impact in new role.
Overview
10
10
years of professional experience
Work History
Bartender Shift Manager
Molly Malone’s
08.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Served high customer volumes during special events, nights, and weekends.
Sales Representative
Rhinegeist
09.2022 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Bartender
Midway Cafe
08.2019 - 04.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bridge Crew Engineer Specialist
Kentucky Army National Guard
11.2014 - 12.2020
- Participated in ongoing training programs to stay current on industry standards and best practices in bridge construction techniques.
- Supported team members with various tasks, ensuring smooth workflow on the job site.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
HS Diploma -
Walton Verona High School
05.2016
Skills
- Upselling strategies
- Service-oriented mindset
- Highly reliable
- Sales expertise
- Friendly, positive attitude
- Teamwork and collaboration
Personal Information
Title: Bartender/Server
Military Experience
Kentucky Army National Guard, Bridge Crew Engineer Specialist, 11/01/14, 12/31/20
Timeline
Sales Representative
Rhinegeist
09.2022 - 09.2023
Bartender Shift Manager
Molly Malone’s
08.2020 - Current
Bartender
Midway Cafe
08.2019 - 04.2021
Bridge Crew Engineer Specialist
Kentucky Army National Guard
11.2014 - 12.2020
HS Diploma -
Walton Verona High School
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