Dairilys Trolla Ferrer

• Assisted in organizing community events and resident activities for engagement.
• Coordinated communication between the management team and residents effectively.
• Managed resident inquiries and provided timely support and information.
• Maintained accurate records of community activities and resident feedback.
• Collaborated with vendors to ensure quality services for community maintenance.
• Developed promotional materials for upcoming events to boost participation.
• Facilitated resident meetings to discuss concerns and gather suggestions.
• Supported the onboarding process for new residents, ensuring a smooth transition.
• Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
• Provided administrative support to the Community Manager as needed.
• Processed applications from prospective tenants or homeowners in a timely manner.
• Coordinated events for residents of the community.
• Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.

• Assisted in managing resident relations and addressing concerns promptly.
• Coordinated community events to enhance resident engagement and satisfaction.
• Supported leasing activities by preparing marketing materials and showing units.
• Collaborated with maintenance teams to ensure timely service delivery for residents.
• Maintained accurate records of resident communications and maintenance requests.
• Implemented strategies for improving resident retention and community atmosphere.
• Developed and distributed newsletters to keep residents informed of community updates.
• Facilitated communication between management and residents to promote transparency.
• Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
• Provided administrative support to the Community Manager as needed.
• Processed applications from prospective tenants or homeowners in a timely manner.
• Coordinated events for residents of the community.
• Oversaw repairs and enhancements by working closely with maintenance staff.
• Updated resident accounts with latest personal information and recent payments.
• Served as a point of contact for vendors providing services for the organization.
• Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
• Reviewed documents such as contracts, leases, and permits prior to submission.
• Developed marketing materials for various projects within the community.

• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
• Processed transfer requests from existing tenants who wished to move within the same building or complex.
• Provided excellent customer service to all tenants throughout their tenancy period.
• Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
• Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
• Maintained accurate records of prospective renters, applications and leases.
• Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
• Greeted potential tenants and provided information about the property.
• Ensured that all paperwork was completed accurately in accordance with company policy.
• Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
• Adept at increasing occupancy, resident satisfaction and rent totals with a disciplined and resourceful approach. Knowledgeable about coordinating documents and producing invoices. Highly organized and forward-thinking.

Results-driven administrative and customer service professional well-versed in managing office functions, financial needs and tenant relations. Proficient in overseeing collections, dealing with violations, and using various software packages.

Motivated Assistant Community Director with background in managing community-based programs, facilitating resident relations, and implementing strategic initiatives to improve living conditions. Strengths include superior organizational skills, ability to manage multiple priorities simultaneously, and exceptional interpersonal communication. Known for fostering positive relationships with residents and staff while driving community development efforts.

Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.

• Updated records of all activities related to the organization's mission and goals.
• Investigated potential violations of lease agreements by tenants.
• Served as a point of contact for vendors providing services for the organization.
• Monitored social media accounts for content related to the organization's initiatives.
• Assisted with creating and implementing community outreach programs.
• Maintained accurate financial records related to organizational expenditures.
• Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
• Provided administrative support to the Community Manager as needed.

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Identified opportunities to upsell additional products or services when appropriate.
• Offered additional products or services to enhance customer experience.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Assisted customers with navigating the company's website to locate desired information or items for purchase.
• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Maintained accurate records of customer interactions for future reference.

• Provided administrative support to the executive staff by managing calendars, scheduling meetings and responding to inquiries.
• Translated documents from English to Spanish and vice versa for internal and external use.
• Greeted clients in a professional manner, assisted with their requests and directed them to the appropriate personnel.
• Composed letters, memos and other correspondence in both languages to ensure accuracy of content.
• Processed incoming calls in a courteous manner, screened callers and transferred calls accordingly.
• Coordinated with vendors regarding supplies needed for office operations including ordering materials.
• Responded promptly to emails sent by customers or other departments within the organization in both languages.

• Inspected event venues to determine best decor layout.
• Created and implemented designs for corporate events, parties, weddings, and other occasions.
• Selected appropriate materials and props for decorations.
• Set up stages, platforms, tables, chairs and backdrops in accordance with design plan.
• Organized floral arrangements according to customer specifications.
• Coordinated with vendors to ensure timely delivery of supplies.
• Maintained inventory of decorative items such as fabrics, ribbons, lights.
• Ensured all decorations were placed correctly prior to the start of an event.
• Worked within client budget constraints when selecting materials and components.
• Collaborated with clients to understand their vision for the event and offered suggestions on how to achieve desired look.

• Developed lesson plans and activities to engage children in learning.
• Conducted assessments of student performance and progress.
• Created a positive, nurturing environment for young students.
• Supervised children during meal times, playtime, and other activities.
• Encouraged creativity through art projects and storytelling.
• Assisted with toilet training and diaper changing when necessary.
• Provided guidance on social development issues such as sharing, following directions.
• Utilized positive reinforcement techniques to promote desired behavior in children.
• Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
• Communicated regularly with parents regarding their child's progress or behavioral issues.
• Administered medication according to doctor's orders when needed.
• Observed health practices such as proper handwashing procedures.
• Ensured safety of all children by monitoring playground equipment use.

• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Assisted with special projects or tasks related to departmental functions upon request.
• Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
• Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Managed calendar reminders for upcoming deadlines or events associated with the office.
• Having all lawyers and attorneys well informed and third parties as well
• Take notes on each deposición
• Make sure all sentences have properly processed and notified to each part.