Dalton Angst
Alexandria
Summary
Dedicated and loyal Operations Manager focused on successful team building, operational improvements and proven history of handling high-pressure situations. Versatile Customer service resolution expert with a great affinity for technology and eagerness to learn. Highly motivated to continue improving customer service and leadership skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Velocity Esports Inc.
08.2023 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in managing inventories from multiple departments to help ensure accurate documentation and appropriate purchase and delivery of goods.
Control Desk Attendant/Supervisor
Rotolo/Velocity Esports
08.2020 - 08.2023
- Assign and manage patrons by directing them to their alley, collecting fees, etc
- Ensure all equipment is sanitized and available to guests
- Watch over guests to monitor possible misuse of machinery or equipment
- Assist in helping patrons navigate the systems of score-keeping, misc
- Present personal attention to guests to ensure satisfaction and to encourage repeat business
- Engage with team members to promote a healthy and happy work environment
- Delegate team members effectively to ensure employee and customer satisfaction
Crew Member
Wendy's
08.2018 - 06.2021
- Maintain a fast speed of service
- Ability to utilize a cash register efficiently
- Clean stations before, during, and after shift
- Excel in dealing with the public
- Use resources and people skills to effectively solve problems
- Follow food safety precautions and restaurant safety procedures
Esports Lounge Attendant
Gameworks
02.2020 - 04.2020
- Manage computers and other equipment
- Ensuring proper use of equipment
- Monitoring guest behavior
- Assisting with food and beverage service
- Payment facilitation
Education
High School Diploma -
Campbell County High School
Alexandria, KY01.2017
Bachelor's - Electronic Media Broadcasting Major, Communications Minor
Northern Kentucky University
Highland Heights, KY12.2025
Skills
- Customer Service
- Safety Protocol Adherence
- Delegation
- Communication
- Technical Knowledge
- Conflict Resolution
- Performance monitoring
- Incidents management
- High-pressure environments
Timeline
Operations Manager
Velocity Esports Inc.
08.2023 - Current
Control Desk Attendant/Supervisor
Rotolo/Velocity Esports
08.2020 - 08.2023
Esports Lounge Attendant
Gameworks
02.2020 - 04.2020
Crew Member
Wendy's
08.2018 - 06.2021
High School Diploma -
Campbell County High School
Bachelor's - Electronic Media Broadcasting Major, Communications Minor
Northern Kentucky University