Damian Tracy
La Grange
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Speedway Cafe
02.2023 - 12.2023
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented inventory management systems to optimize supply levels and reduce waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
Manager
Dollar General
02.2019 - 02.2021
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed scheduling systems to improve staff productivity and customer service levels.
Warehouse Worker
Job Center/Gamestop
11.2018 - 12.2018
- Streamlined packaging processes, reducing waste and improving efficiency.
- Collaborated with team members to meet daily shipment targets consistently.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Factory Laborer
Effex/Akebono
04.2018 - 11.2018
- Worked effectively in fast-paced environments.
- Assembled products with precision, adhering to quality standards.
- Operated machinery and equipment to ensure efficient production flow.
- Maintained clean work area, ensuring compliance with health and safety regulations.
- Ensured quality control by conducting regular inspections of products and making necessary adjustments to machinery.
Customer Service Cashier
Speedway
06.2017 - 04.2018
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
- Prepared food and beverages according to standardized recipes, ensuring quality and consistency.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Traveling Inventory Associate
WIS International
08.2015 - 05.2016
- Utilized handheld scanners for tracking inventory movements and updating system records.
- Collaborated with team members to streamline inventory processes and improve efficiency.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts.
- Assisted in annual physical inventories, contributing to an organized and efficient process with minimal disruptions to normal operations.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Supported the implementation of new barcode scanning technology, improving overall speed and accuracy in managing product movements throughout the facility.
Education
High School Diploma -
Anna-Jonesboro Community High School
Anna, IL05.2014
Skills
- Listening
- Organization
- Quick learner
- Managerial
- Person in Charge Training
- Food service skills
- Customer experience management
- Customer service
- Decision-making
- Time management
- Team leadership
Timeline
Cafe Manager
Speedway Cafe
02.2023 - 12.2023
Manager
Dollar General
02.2019 - 02.2021
Warehouse Worker
Job Center/Gamestop
11.2018 - 12.2018
Factory Laborer
Effex/Akebono
04.2018 - 11.2018
Customer Service Cashier
Speedway
06.2017 - 04.2018
Traveling Inventory Associate
WIS International
08.2015 - 05.2016
High School Diploma -
Anna-Jonesboro Community High School