Dana Lowery
Richmond
Summary
Results-driven Clinical Receptionist with a strong foundation in front desk operations and medical billing. Proven ability to manage patient check-in processes while ensuring compliance with HIPAA regulations. Ready to leverage organizational skills to enhance operational efficiencies.
Overview
8
8
years of professional experience
Work History
Clinical Receptionist
Central Kentucky Urgent Care Center
Richmond, KY
08.2025 - Current
- Managed appointment scheduling using electronic health record system for optimal patient flow.
- Collected and verified patient information, ensuring accuracy for insurance billing and medical records.
- Responded to patient inquiries via phone and in-person, providing timely information and support.
- Coordinated with clinical staff to relay important patient updates, enhancing team communication efficiency.
- Maintained cleanliness and organization of waiting area, promoting a welcoming environment for patients.
- Assisted in managing inventory of office supplies, ensuring availability for daily operations.
- Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics into electronic health record systems.
- Assisted clinical staff with administrative tasks, enabling them to focus on direct patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Complete all steps of billing to ensure complete accuracy with patient insurance.
- Cash handling and correctly documenting daily cash flow within clinic.
- Correspond with patient and insurance to exchange any medical records requested.
Office Manager
Bluegrass Restoration
Richmond, KY
03.2018 - 04.2025
- Coordinated schedules and meetings for senior management, improving time management and resource allocation.
- Managed vendor relationships, ensuring timely delivery of supplies and services essential for daily operations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Sales Associate
Cricket Wireless
Berea, KY
04.2018 - 08.2020
- Assisted customers in selecting mobile devices and plans to meet individual needs.
- Managed inventory levels and organized merchandise displays for optimal sales.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Trained new team members on sales techniques and operational procedures.
- Developed promotional strategies to boost sales during seasonal campaigns.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Health Sciences
University of Kentucky
Lexington, KYHigh School Diploma -
EAST JESSAMINE HIGHSCHOOL
Nicholasville, KY05-2017
Skills
- Front desk operations
- HIPAA compliance
- Patient check-in and registration
- Patient confidentiality
- Insurance verification
- Medical billing
- Microsoft office
- Electronic medical records
- Medical terminology
- Paperwork coordination
- Medical charting
- Records maintenance
Timeline
Clinical Receptionist
Central Kentucky Urgent Care Center
08.2025 - Current
Sales Associate
Cricket Wireless
04.2018 - 08.2020
Office Manager
Bluegrass Restoration
03.2018 - 04.2025
No Degree - Health Sciences
University of Kentucky
High School Diploma -
EAST JESSAMINE HIGHSCHOOL