Dana Raley

Supervisor

Altour Inc

Louisville

04.1990 - Current

Trained new employees on company policies and procedures.
Evaluated needs of departments and delegated tasks to optimize overall production.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
Stayed up to date on travel industry, policies and restrictions.
Built and maintained strong relationships with vendors and suppliers in the travel industry.
Monitored changes in travel reservations and informed clients of any updates or adjustments.
Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
Provided exceptional customer service, resolving any travel-related issues promptly.
Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Handled travel arrangements for groups, couples, executives, and special needs clients.
Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
Utilized GDS systems efficiently for booking and confirming travel plans.
Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
Managed inventory and supplies to ensure materials were available when needed.
Worked effectively in team environments to make the workplace more productive.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed household errands and other essential duties.
Completed day-to-day duties accurately and efficiently.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained updated knowledge through continuing education and advanced training.

Summary

Overview

Work History

Supervisor

Education

High School Diploma -

Skills

Affiliations

Timeline

Supervisor

High School Diploma -

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