Danesha Cummings
Grand Cayman
Summary
Experienced with managing legal documents and providing comprehensive administrative support. Utilizes strong organizational skills to ensure efficient office operations and case management. Knowledge of legal research, document drafting, and client communication. Empathetic and compassionate individual with natural ability to connect with people and foster supportive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Packer/General Helper
D-Anna's Import & Distributors
11.2024 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Instructor
Interac Kansai & South Central Co Ltd
10.2023 - 03.2024
- Deliver comprehensive language instruction tailored to enhance English proficiency in speaking, writing, and reading among students.
- Develop cohesive lesson plans, materials, and activities that align with curriculum objectives, integrating technology such as Excel and other Microsoft software to enrich learning experiences.
- Assist Japanese teachers in conducting English lessons, actively demonstrating and teaching Excel skills and other Microsoft software to facilitate language acquisition.
- Promote cultural exchange by sharing insights about my native culture and language with students, fostering cross-cultural understanding and appreciation while incorporating Excel and other Microsoft tools into lessons.
- Provide personalized assessment and feedback on students' progress, leveraging Excel and other Microsoft software to track performance and ensure continuous improvement and academic success.
- Evaluate and grade assignments to accurately assess student comprehension and performance, utilizing Excel for efficient data management and analysis.
- Offer language support to students and staff members interested in learning English, utilizing Power point and other Microsoft applications to facilitate professional development and cross-functional communication.
- Actively participate in company-provided professional development opportunities to enhance teaching skills, including proficiency in Excel and other Microsoft software, and deepen cultural understanding.
Legal Secretary
H.A. Smart & Co. Attorneys-at-Law
09.2016 - 10.2023
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Conducted client interviews as the initial point of contact, exhibiting exceptional customer service skills by actively listening to client concerns and effectively addressing their needs.
- Managed a high volume of daily telephone and email correspondence with clients and external firms, demonstrating strong managerial qualities by prioritizing tasks, delegating responsibilities when necessary, and ensuring prompt responses to inquiries.
- Prepared Accident Claims and compiled documentation for Real Estate transactions, Wills, Divorces, and other legal matters, employing strategic thinking and attention to detail to ensure accuracy, compliance, and client satisfaction.
- Generated Client Statements of Accounts and facilitated fund disbursements, showcasing proficiency in Excel for financial management and record-keeping while providing transparent and accurate financial information to clients.
- Maintained monthly updates of office finances and managed clients' funds held in trust, demonstrating strong analytical skills and attention to detail to ensure compliance with regulatory requirements and client expectations.
- Developed and implemented efficient office filing databases and record-keeping systems, displaying managerial acumen by overseeing the implementation process and ensuring seamless integration into daily operations.
- Provided leadership and training to law students in efficient case management and office operations, fostering a collaborative and supportive work environment while imparting valuable managerial skills and promoting professional growth within the team.
- Collaborated with other departments to resolve customer issues and improve overall service delivery.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
Education
Bachelor of Science - Social Work
Montego Bay College
Skills
- Customer support
- Budget management
- Document formatting
- Schedule management
- Case management
- Client advocacy
- Proficient in Microsoft Office
- Empathetic
- Problem-solving
- Efficient multi-tasker
- Attention to detail
- Organizational Skills
Certification
Additional Certifications: Customer Service - Level3 (NCTVET) / Jamaica
Timeline
Packer/General Helper
D-Anna's Import & Distributors
11.2024 - Current
Instructor
Interac Kansai & South Central Co Ltd
10.2023 - 03.2024
Legal Secretary
H.A. Smart & Co. Attorneys-at-Law
09.2016 - 10.2023
Bachelor of Science - Social Work
Montego Bay College
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