Danica Cortes
George Town,Grand Cayman
Summary
Dynamic Tourism Management graduate with over six years of customer service experience, adept at delivering exceptional client experiences. Proficient in Microsoft Office and Outlook, with a keen eye for detail and a commitment to confidentiality. Exceptional written and verbal communication skills, combined with a rapid learning ability and a strong willingness to acquire new knowledge. Eager to leverage expertise and enthusiasm as a Customer service administrator to drive customer satisfaction
and contribute to organizational success.
Overview
12
12
years of professional experience
Work History
System Administrator and Customer Service
Eagle Properties Ltd. T/A Beacon Furniture
George Town, Grand Cayman
12.2021 - Current
- Greet and Welcome customers in a helpful and courteous manner
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and assistance.
- Address and resolve customer complaints or concerns in a professional and timely manner.
- Maintain a high level of company product knowledge to effectively answer customer queries.
- Accurately handle cash, credit, and debit transactions, ensuring correct change and issuing receipts.
- Maintain a clean and orderly checkout counter, restocking supplies as needed
- Process returns and exchanges in accordance with store policies.
Customer Service Agent
Cayman Dispatch Ltd. T/A Beacon Furniture
George Town, Grand Cayman
06.2019 - 11.2021
- Assist passengers with the check-in process, including issuing boarding passes and baggage tags.
- Ensure all travel documents, such as passports and visas, are valid and meet the necessary requirements.
- Provide support to passengers with special needs, including those requiring mobility assistance or unaccompanied minors.
- Offer accurate and timely information regarding flight schedules, gate assignments, and other relevant details.
- Address and resolve passenger complaints or issues promptly and professionally.
Passenger Service Agent
Dnata Manila/Emirates Airlines
Manila, Philippines
06.2018 - 04.2019
- Assist passengers with the check-in process, including issuing boarding passes and baggage tags.
- Ensure all travel documents, such as passports and visas, are valid and meet the necessary requirements.
- Manage passenger baggage, ensuring proper handling and adherence to airline policies.
- Offer accurate and timely information regarding flight schedules, gate assignments, and other relevant details.
- Address and resolve passenger complaints or issues promptly and professionally.
- Assist in preparing for flight departures, including ensuring all necessary documentation and procedures are completed.
- Keep accurate records of passenger interactions, incidents, and other relevant information.
Import and Export Specialist
Kintetsu World Express
Clark, Philippines
05.2017 - 06.2018
- Ensure all import and export documents, such as invoices, shipping documents, and customs declarations, are accurate and complete.
- Communicate with suppliers, customers, customs brokers, and freight forwarders to coordinate shipments and resolve any issues.
- Plan and coordinate the most efficient and cost-effective transportation methods for goods.
- Work with vendors and carriers to secure competitive pricing and favorable terms.
- Ensure that all shipments are secure and comply with safety standards.
- Keep accurate records of all import and export transactions for reporting and auditing purposes.
Municipal Tourism Staff/Coordinator
Municipality of Mexico/Goverment
Mexico, Philippines
04.2013 - 05.2016
- Organizing and promoting local events, festivals, and cultural activities.
- Encoding data's.
Education
Bachelor of Science - Tourism Management
Systems Technology Institute
San Fernando, Philippines05-2017
High School Diploma -
San Juan High School
Mexico, Philippines04-2013
Skills
- Understanding client needs and concerns by attentively listening
- Assessing situations to identify issues and develop solutions
- Proficiency in Word, Excel, and Outlook for documentation and communication
- Prioritizing tasks to meet deadlines
- Effectively addressing and resolving client complaints
- Ability to maintain high level of confidentiality
- Detail oriented
References
References available upon request.
Timeline
System Administrator and Customer Service
Eagle Properties Ltd. T/A Beacon Furniture
12.2021 - Current
Customer Service Agent
Cayman Dispatch Ltd. T/A Beacon Furniture
06.2019 - 11.2021
Passenger Service Agent
Dnata Manila/Emirates Airlines
06.2018 - 04.2019
Import and Export Specialist
Kintetsu World Express
05.2017 - 06.2018
Municipal Tourism Staff/Coordinator
Municipality of Mexico/Goverment
04.2013 - 05.2016
Bachelor of Science - Tourism Management
Systems Technology Institute
High School Diploma -
San Juan High School
Similar Profiles
Maggie-Lou OrrMaggie-Lou Orr
Assistant to the Property Manager at Beacon 8 Inc./Ultra Properties/Private OwnersAssistant to the Property Manager at Beacon 8 Inc./Ultra Properties/Private Owners
ROSE SAN DIEGOROSE SAN DIEGO
Sales Associate at Beacon FurnitureSales Associate at Beacon Furniture
ILYAS R SILYAS R S
General Manager at EAGLE STAR METALLIC FURNITURE IND LLCGeneral Manager at EAGLE STAR METALLIC FURNITURE IND LLC