Timothy Hamilton

• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Delivered exceptional customer service to policyholders by communicating important information in a timely manner while managing claim load of 30-50 claims at once.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive proper coverage or denials.
• Performed onsite inspections of customer’s homes to determine cause of loss, extend coverage, and to scope and estimate for repairs.
• Completed estimates from moderate to complex regarding roof, related claims and interior claims related to water, fire, smoke, theft, etc.

• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Oversaw administration and management of all areas of ministry.
• Assisted with organization and implementation of church activities and ministries.

• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Examined claims forms and other records to determine insurance coverage.
• Prepared summaries of damage, payments, and policy coverage.
• Verified insurance claims and determined fair amount for settlement.

• Officiated special services such as weddings, funerals, baptisms and nursing home services.
• Led programs such as worship, study, fellowship and service opportunities.
• Conducted community service programs using volunteer staff of 30+ people from church to help youth in same county.
• Provided spiritual and administrative leadership to church and managed daily operations.

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Handled administrative tasks for 70+ employees including worker's compensation claims, payroll duties, and hiring.
• Devised work flow processes to boost long-term business success and increase fulfillment levels.

• Broke down and evaluated user problems using personal expertise and probing questions.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintained customer satisfaction rate of 94% during employment, rating it higher than company standard of 90%.
• Researched and identified solutions to technical problems.

• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Partnered with vendors and suppliers to effectively manage and negotiate prices which in return cut expenses by 7% in 2018.
• Established positive and effective communication among onsite staff and organization leadership, reducing miscommunications and missed deadlines.

****Additional work history available if needed.