Daniela Rodríguez
Server Bartender
West Bay,Grand Cayman
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Server
Simon Cropton
Grand Cayman
10.2023 - Current
- Collaborated with team members to ensure efficient service delivery.
- Assisted in training new waitstaff to uphold restaurant standards.
- Promoted special offers or events to increase sales revenue.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
Server Bartender
Trwenvric Coleman
07.2023 - 10.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Server Shift Leader
Carlos Hernández
06.2023 - 07.2023
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Monitored inventory levels and ordered supplies as needed.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
Server Shift Leader
Nuria Valdez
09.2022 - 04.2023
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Developed strategies to increase sales and improve customer service.
- Conducted market research to identify potential customers.
Server
Alejandro Calzado
02.2021 - 09.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Tour Guide
Omar Rodriguez
02.2020 - 03.2021
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
Physiotherapist
Yaima Piña
01.2020 - 01.2021
- Recognized signs of complications arising from injury or disease process that require referral to other healthcare professionals.
- Evaluated work environments for potential hazards that could lead to injury or illness.
- Designed home exercise programs tailored towards each patient's individual needs.
Education
Bachelor's Degree in Rehabilitation And Physiotherapy - Physiotherapy
Victoria De Girón University of Medicine
La Habana, Cuba 09.2017 - 01.2022
GED -
Comodoro Gastronomy School
La Habana, Cuba 01.2020 - 01.2021
Skills
Safe Food Handling
Table Setting
Guest Engagement
Supply Restocking
Table Bussing
Beverage Preparation
Relationship Management
Suggestive Selling
Liquor, Wine, and Food Service
Price Memorization
Guest Relations Management
Menu Knowledge
Effective Customer Upselling
Strong Work Ethic
Hospitality service expertise
Cleanliness standards
Cash Handling
Certification
Customer service License - 2021
Languages
Spanish
English
Timeline
Server
Simon Cropton
10.2023 - Current
Server Bartender
Trwenvric Coleman
07.2023 - 10.2023
Server Shift Leader
Carlos Hernández
06.2023 - 07.2023
Server Shift Leader
Nuria Valdez
09.2022 - 04.2023
Server
Alejandro Calzado
02.2021 - 09.2022
Tour Guide
Omar Rodriguez
02.2020 - 03.2021
Physiotherapist
Yaima Piña
01.2020 - 01.2021
GED -
Comodoro Gastronomy School
01.2020 - 01.2021
Bachelor's Degree in Rehabilitation And Physiotherapy - Physiotherapy
Victoria De Girón University of Medicine
09.2017 - 01.2022
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