Daniela Rodríguez
West Bay
Summary
Dedicated and customer-focused server with over 6 years of experience in fast-paced environments, skilled in delivering exceptional service and fostering positive dining experiences. Reliable, hardworking whit great capacity and fast adaptability for high demand restaurants. Experienced in providing quality customer service with anticipation, multitasking services, food, spirits, wine, beverages and sells skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
San Si Wu, Prime Group Company
11.2024 - Current
- Provided friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Server
Door No.4, The Grove
10.2023 - 11.2024
- Provided fast and efficient service with the ability to manage a full dining room while maintaining high-quality customer service and excellent sales performance.
- Experience making cash outs at the end of every shift ensuring balance in cash and sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server Bartender
Stogies Cigar Lounge
07.2023 - 10.2023
- Preparation and service of different classic cocktails as well as wines and spirits.
- Knowledge about cigars quality, cigar service, and pairing with different spirits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server Shift Leader
The Barn
06.2023 - 07.2023
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Monitored inventory levels and ordered supplies as needed.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
Floor Supervisor
Tiki Island Bar
09.2020 - 04.2023
- Provided management to a small team of servers, bartenders, and cooks, ensuring everything ran smoothly while maintaining the establishment's standards.
- Developed strategies to increase sales and improve customer service.
- Conducted market research to identify potential customers.
Server
Karai Sushi Restaurant
04.2019 - 09.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Tour Guide
Travelnet Cuba
02.2018 - 03.2019
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
Physiotherapist
Rehabilitation Center: "Julio Diaz" Hospital
01.2017 - 01.2018
- Recognized signs of complications arising from injury or disease process that require referral to other healthcare professionals.
- Evaluated work environments for potential hazards that could lead to injury or illness.
- Designed home exercise programs tailored towards each patient's individual needs.
Education
Bachelor's Degree in Rehabilitation And Physiotherapy - Physiotherapy
Victoria De Girón University of Medicine
GED -
Comodoro Gastronomy School
Skills
- Liquor, Wine,Food and Cigars Service
- Cash Handling and cash out
- Suggestive Selling
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Table Setting
- Beverage Preparation
- Menu Knowledge
- Hospitality service expertise
- Cleanliness standards
Certification
Customer service License - 2021
Languages
Spanish
Proficient
C2
English
Proficient
C2
Personal Information
Title: Server Bartender
Timeline
Food and Beverage Server
San Si Wu, Prime Group Company
11.2024 - Current
Server
Door No.4, The Grove
10.2023 - 11.2024
Server Bartender
Stogies Cigar Lounge
07.2023 - 10.2023
Server Shift Leader
The Barn
06.2023 - 07.2023
Floor Supervisor
Tiki Island Bar
09.2020 - 04.2023
Server
Karai Sushi Restaurant
04.2019 - 09.2020
Tour Guide
Travelnet Cuba
02.2018 - 03.2019
Physiotherapist
Rehabilitation Center: "Julio Diaz" Hospital
01.2017 - 01.2018
GED -
Comodoro Gastronomy School
Customer service License - 2021
Bachelor's Degree in Rehabilitation And Physiotherapy - Physiotherapy
Victoria De Girón University of Medicine
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